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Reviews (24)
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9 - 14 of 24 reviews
Reviewed 26 January 2016 via mobile

Had no issues with the apartment but the owner made the experience bad which ruined the quick gateway holiday.

There were 4 adults n a 2 year old n we were given the 3 bedroom apartment the owner assuming that we will not use one of the bedrooms. We ended up using a double bed and a single from the bunk bed in one room and a single bed in the other. We only used 1 double and two singles and as we were leaving the owner comes running outside saying that she was really annoyed that we used a bed in one of the rooms and that I need to pay extra. I don't understand why I need to pay extra when we only used two singles and a double for the 4 people and the 2 year old slept with the parents.
We paid $200 a night for the apartment and we made the owner annoyed. It felt like we were paying for her to do us a favour. The owner ruined the whole holiday experience wishing I never went to this accommodation and just stayed home.

I will not be going back to this apartment ever again n will not be recommending this to any family or friends or anyone on TripAdvisor community. There are a lot of other accommodation available in Merimbula that would give you a better experience.

Stayed: January 2016, traveled with family
2  Thank Fijistar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon L, Manager at Grandeur Holiday Units, responded to this reviewResponded 29 January 2016

Dear Abdul,

I am very sorry about the events that occurred on the day of your departure that led you to write this review. In responding, i hope that you will be able to see how these events also affected me. When you enquired about accommodation for 4 adults all i had was a 3 bedroom apartment. We agreed that you would only use 2 bedrooms, using the queen bed in the main room and the double bed in the 2nd bedroom as there were only 2 couples staying. I only found out about your child as you were packing your car to leave. Our rules state that children are counted as guests and a result incur an extra cost. When i saw the child i mentioned that you hadn't let me know about her, you stated that she slept with you, i let that slide and did not ask for additional payment. I had also advised you that check out time was 10am and that we would need to access the apartment at that time to start cleaning. Whilst you were finishing packing your car at 10.10am, your father was still in the shower at 10.15. I was happy to let the late departure slide as what's 15 minutes? However as it was the 'Australia Day' public holiday i had to pay my cleaner double time and a half, i was not really happy that i was paying her to do nothing whilst waiting for you leave. When we entered the apartment i noticed that 4 beds had been used. This is when i spoke to you about the extra charges. Whilst your Mother said that you had only used the queen bed in the main, 1 single in the 2nd room and 1 single in the 3rd room, it appeared to me that the double bed in the 2nd room had also been used. Whether this was in fact the case i do not know as when a bed has appeared to have been used, i would not just 'neaten it up' for the next guests to use, but actually need to change all of the line. I would however like to thank you for leaving the apartment in a lovely and clean state. It is such a shame that this has clearly dampened your time with us, as your Mother had told me how much that you had all enjoyed your stay and was enquiring about coming back in March this year.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 1 December 2015

very comfortable accommodation, we had a two bedroom unit that you just stepped out of for a short stroll less than 2 minutes to merimbula beach. Would definitely stay again. it was only a short work to the main township of merimbula and very easy to find.

  • Stayed: November 2015, traveled with friends
    • Value
    • Location
    • Service
Thank 817craig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 24 September 2015

We enjoyed our time at Grandeur which offered all we wanted. The location was quiet with great access to beach and to town. Management was very helpful and friendly and we would recommend Grandeur to those who are after quiet, clean and comfortable accommodation.

  • Stayed: September 2015, traveled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank Lyn G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 8 September 2015

Got away to Merimbula for a week for a much needed getaway and stayed in a one bedroom unit.
The location was great as it was right on the beach, literally you walk out of the apartment and you're standing on the beach. Also not a far walk to the town centre.
As far as the room goes, it was fairly basic. Had everything you needed but nothing more. Washing powder was also not provided and internet was slow and limited
Generally we had a really good stay. The only issue was that there was nobody there to greet us as we checked in or out. We arrived to a notice on the receptionist's door saying that the key was in the room. Kept walking past at various intervals throughout the day to meet somebody in charge and let them know we were around, but it never seemed like she was around as the door was only locked. Only happened that we bumped into her as we were putting out some garbage that she talked us through the procedures for checking out etc.
Overall a comfortable stay, but don't expect anything special. Good price for winter, but probably would not pay a lot of money for this place during summer.

  • Stayed: July 2015, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank FlynneT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 27 August 2015

For our first trip to Merimbula as a family we chose Grandeur and couldn't have been happier with the place. We had a 3 bedroom unit with the 4 kids and it was very comfortable and well-equipped for our week long stay. Excellent access to the beach, (its basically in the back yard), great bbq facilities and a nice pool. We would definitely stay there again.

  • Stayed: August 2015, traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank overdueholiday2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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