I had organised a spa day for my birthday with a friend at The Carlyon Bay Hotel in March. I can not fault the spa itself or the staff and my massage was amazing. I enjoyed lunch there too. Unfortunately I had forgotten to pay for my lunch st hen as I paid upfront for the spa day. I didn’t realise until I had received a message from one of the managers at the hotel 2 days later. I was mortified that I hadn’t paid. I telephoned them and that’s when my views of the hotel changed. I spoke to a receptionist regarding the matter, I apologised for forgetting to pay and said I would come In and pay the outstanding bill. She wanted me to do it there and then, I explained I was unable to and that I would pay it when I’m back from my work commitments. She wasn’t happy at this and then asked if I’d send a cheque, I do not have any cheques I explained, her attitude changed and became demanding and stated that the bill had to be paid today. I told her again that will be impossible until I return. I was then put through to a man who is the manager called Ali. He was rather rude and condescending and practically accused me of theft in so many words and kept on telling me that people don’t just walk out without paying. I tried to tell him it was a simple mistake and that I am coming to the hotel to pay it in full when I return. He then said I have your name and telephone number it was rather intimidating in my opinion, why did he tell me that? Was it a scare tactic? Is that how this hotel operates? He just kept going on about how could I have not paid , and that having to wait until I was back was unacceptable. He was a horrible person to talk to and he just wouldn’t listen. I told him I am going to pay when I’m back, sadly this fell on deaf ears. It’s such a shame that the manager of The Carlyon Bay Hotel has a rude manner and clearly thought I was not going to pay. I told him I did not like his attitude and that I am going to complain, his answer was fine , I’ll look forward to reading it, I then asked if he oversees his own complaints, he said no but he was quite certain that nothing would come of it. If this is how Brend Hotels staff treat there customers and then are not held accountable if a complaint is made it just makes me wonder how are they still in business. I have never been spoken to in this way before.
I personally will not have anything to do with this hotel brand name again once I have paid this bill.
I feel like I have been reprimanded and branded a thief
Horrible feeling.
I rated one circle as unable not to tick none.
