After buying milkshakes, my granddaughter who's 5, desperately needed the loo. On asking the unsmiling and unhelpful young girl, she said no ,couldn't do that. I was stunned, left and got her to the Calne Centre who were lovely, but unfortunately too late as she had wet herself. Very upsetting for her, she cried and had to walk home wet. Very unnecessary and though I understand about covid, the toilet was a few feet away and I would have been more than happy to sanitise it after, she's five for godsake. Needless to say, will never go there again.
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