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“Terrible Service!”
Review of Black Hat

Black Hat
Ranked #30 of 102 Restaurants in Ilkley
Certificate of Excellence
Price range: US$7 - US$35
More restaurant details
Restaurant details
Dining options: Breakfast, Reservations
Description: Looking for the perfect place to meet friends and family, relax, unwind and debrief from work, then look no further than the stylish Black Hat located in the heart of Ilkley. Whether you want to catch up over cocktails, share a great bottle of wine or enjoy an excellent meal out in fine surroundings, then make the Black Hat your destination. We are an independent neighbourhood bar and restaurant that has drawn inspiration from the local area and its people, to create a stylish yet relaxed backdrop, that welcomes you in to make the space your own whatever time or day. We've got a fine-looking terrace, a brunch menu to wake up for, craft beers and cleverly concocted cocktails, sociable sharing plates, and a late licence until 1am on Friday and Saturday with great tunes creating the perfect soundtrack to your weekend.
Reviewed 2 weeks ago

Came in today hoping for a lovely meal but it was the opposite took half an hour for food to come even though it wasn’t busy at all. We finished food and it was sitting there for 20 minutes without movement. Appalling won’t come back again for food.

1  Thank Charlie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BlackHat11, General Manager at Black Hat, responded to this reviewResponded 1 week ago

Many thanks for your review.
We are sorry that on this occasion you were not happy with the speed of service.
All of our food is freshly cooked so can take a little longer than other pubs that use ready meals to ensure speedy service, but we feel the wait is worth it for the freshness.

We do hope to see you again

Black Hat Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2 - 6 of 221 reviews

Reviewed 2 weeks ago

I left organising Mother's Day reservations a little later than I should have!

Remembered having good food in this comfortable bar previously and tried my luck.

Thankfully they managed to get myself, wife, and toddler seated comfortably.
We were not rushed, and the food that we chose was fresh and well cooked and the waiting staff were polite.

The décor is good in my opinion and when it is cold they actually light the lovely open fire. Very welcoming and would certainly go again.

    • Value
    • Service
    • Food
Thank Alex A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BlackHat11, General Manager at Black Hat, responded to this reviewResponded 1 week ago

Thank you so much for your lovely review
It is a pleasure to know that you enjoyed your Mothers Day with us.

We always try to make everyone welcome

Black Hat Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 weeks ago

We had a small lunch there. Not busy but quite a few clients. Service was good, the waitresses pleasant and the food was good and tasty. Will go again

    • Value
    • Service
    • Food
Thank Davancar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BlackHat11, General Manager at Black Hat, responded to this reviewResponded 1 week ago

How nice of you to leave us such a pleasant review

It is good to know that our food is of good quality and the service is excellent.
We always strive to provide both of the above to all that visit us

Black Hat Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

Yet again another night with countless smokers all stood in the door making sure you stink like an ashtray.

2  Thank markreally
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BlackHat11, General Manager at Black Hat, responded to this reviewResponded 1 week ago

We are sorry you had to pass people smoking.

When we do see people in the doorway smoking we do ask them to stand away from the door but unfortunately we can not prevent them from returning to the door once we have left them to there own ways.

Black Hat Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

Ambiance was good - lively but not crowded. We went for dinner on Friday night - we turned up without booking. The complexity of the dishes was very good - lots of well chosen flavours. Table service for food was good. Two vegetarians went away well fed and happy.

Thank Michael W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BlackHat11, General Manager at Black Hat, responded to this reviewResponded 1 week ago

A 5 Star review - Thank you so much

We work hard to provide excellent food and service to all our visitors and our 5 stars show we are getting it right.
It also serves to encourage all our team that high standards are rewarded.

Again many thanks for your lovely review

Black Hat Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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