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Traveler rating
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Reviewed June 8, 2021

This was a quick overnight trip, and this hotel was a great choice. The staff is friendly, the hotel itself is convenient to I480 and not far from the airport. There are plenty of restaurant options around, and the hotel sits in a safe neighborhood.

Some of the hotel furnishings are beginning to look a bit worn, but the hotel was clean and comfortable. I would definitely stay here again!

Date of stay: May 2021
  • Trip type: Traveled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank Randall O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 2, 2021

Price:
The rate per night was way overpriced.
Restaurant:
I have stayed at a lot of Marriot properties for business and personal travel in my career and could not believe that this property charges for breakfast. They should offer at least a continental style breakfast. The price for the food choices was too high. The cook in the restaurant was unprofessional and really not welcoming. (We felt like we were a distraction from his personal life due to him being on his cell phone). I placed an order for an item on the main menu and asked for specifically no scallions on it. I even told the cook in person that I would draw a line through the scallions to make certain that they did not put them on the food. When I picked up my order there was scallions on my food. The cook did not pay attention to my request. Rather than prepare a new order, they picked the scallions off right in front of me. The egg fell off as well and they picked it up and put it back on the container and handed it to me.
Overall staff:
The rest of the staff were very friendly and accommodating. What ever we needed during our stay they supplied.
Rooms:
The rooms are very nice and clean.
Rating:
I gave the rating a 5 only because of the restaurant and price.

Date of stay: May 2021
    • Sleep Quality
    • Rooms
    • Service
Thank vand628
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed February 25, 2021 via mobile

To be honest, I wasn’t expecting to like this hotel after reading the reviews so it ended up exceeding my expectations. Two nights, about 20 minutes to downtown Cleveland, pool (reservations only), a few snacks for purchase in the lobby. Nothing fancy but certainly not as terrible as some others make it seem. Staff was busy but helpful and friendly, beds and room were clean and spacious. Doors in the hallway slamming throughout the night was probably the biggest downside but not much to be done about that. Would stay again.

Date of stay: February 2021
Trip type: Traveled with family
2  Thank Bet543210
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed February 21, 2021

We live on Kelleys Island-an isolated archipelago in the middle of Lake Erie. Luv it but somewhat problematic when flying out of CLE. Travelling frequently , we have experimented with most of the airport hotels before settling on this gem! It combines a special mix of friendly service and spacious, well designed accommodations.
From the time you check in and are greeted by effervescent Danni, through a beverage and friendly chat with Camille at the bar you are well prepped for a good night's rest- essential for that all to early red-eye alarm! Mornings with Ronisha, Cortez and a tasty (and free) cup of Joe complete what is always a pleasurable experience! Highly recommended.

Date of stay: February 2021
    • Value
    • Cleanliness
    • Service
Thank kiwineco
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 5, 2021

To start the parking situation was poor. It was a long walk from where we had to park and the entrance. When we entered there were 40 people in the lobby and almost none of them were wearing masks. It took 8 tries to get the digital key working for our room. I called the front desk about this and the staff person who answered was really rude. The room decor was nice however the room itself was terrible. There was a horrible sound coming from above the bathroom. It sounded like a helicopter was landing on the roof. I had to keep the tv on all night to drown out the noises coming from the adjacent room. The walls were paper thin. I could hear everything from the hall as well as the room next door. Did not sleep all night. A couple of bagels and pastries cost us $17 for breakfast.

Date of stay: December 2020
    • Value
    • Location
    • Service
1  Thank W W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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