Faye and her team made our stay so nice. Me my husband and our two little ones were there for 40 days. They were kind and understanding. They always greeted and talked to us and my kids. Maintenance tech helped me with groceries. Faye gave my little one treats. And these are just a few examples. They made our stay so pleasant. Would definitely recommend this hotel.
The hotel was clean and had a great continental breakfast. Nice place to stay for a quick work trip Cleveland. The lobby had a great spot to work and though I did not use the fitness center it had all of the basic equipment and an indoor pool.
We came for a Cavs game and booked when we got here. Loved that the room seemed spacious as it was my husband and I and our 2 kids, clean, and comfortable. We didn't have any complaints. We got free parking, free wifi and free breakfast which is also a bonus. Didn't hear anyone else from our room and the location was good to what we were there for. Would be back again
This hotel has the most amazing people and service, it was my first trip to Cleveland and I booked this because it is Hilton and was close to downtown. Everyday the front desk greeted me and remembered my name, and was very helpful with directions and recommendations. The hotel feels new and the rooms have dishwashers and kitchen sinks, which I have not seen at other small Hilton hotels. I'm already planning a trip back in a few weeks, need to see the museums this time! I'LL BE BACK
Thank you for your time, We strive to be number 1 on our customer service, Glad to hear you enjoyed your stay.
I traveled for my job for over 10 years and stayed in all different types of hotels all over the country. This is the one of the best! Close enough to get to downtown cleveland for out of town guests but far enough away to avoid the hustle and traffic from DT.
I relocated to Cleveland and chose this hotel because they allow dogs, and as a silver honors member I prefer to stay at Hilton. The hotel is really nice and I really liked my room but that is about all. When I parked I step out of my car to see an empty liquor bottle in the parking lot. The lady that checked me in leaves a lot to be desired. She is absolutely the WORST!!!! Her attitude is offensive. She interrogated me at check-in because I booked on a friends and family rate, for which I have done on my account for over two years. If it were not for the fact that I paid a $75 non-refundable deposit for my dog, I would check out and stay somewhere else. I apologize for interrupting the employees Facebook time, but I simply wanted to check into my room. I asked for my free water and was rudely informed that because I booked on a friends and family rate, I do not get water. Really? Then she said "you can get ONE". I commented to her that I have NEVER had to go though so much at a Hilton, and she responded that she has been working at Hilton for seven years. My only question is how do you let someone with such a nasty attitude work in customer service/hospitality role for so long?
Dear Shunda
I am sorry to hear about your experience with us, I will discuss with our employee the concerns that you have brought to my attention It is unacceptable, Again I am very sorry.
