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“Inconsistent Service”
Review of Amida Spa Farnham

Amida Spa Farnham
Certificate of Excellence
Attraction details
Reviewed 15 August 2018 via mobile

Nice building.
Service not consistent.
One girl at front desk was quite helpful at first, but then when we went back 2 minutes later because we realised that she forgot to explain something important to us, she was busy talking to colleagues whilst a large queue of customers formed.
We gave up after 10 minutes.
Most irritatingly, the reception staff and cafe staff (who had wandered over) were engaged in a loud discussion all about their hours, salary and their dislike of management. We know a lot of details about their hourly wages etc.
Things were similar at the spa. There was a long queue at reception, mostly because 2 staff members were animatedly engaged in helping a customer choose a birthday present. Seemed obvious that 1 should help him and 1 should pay attention to the growing queue.
We got into the spa after 25 minutes.
My locker did not work, so I had to go back out to reception (another queue, staff still focused on other things, one was clearly typing on her phone and talking too loudly about her ex boyfriend ).
Once back inside, the spa was quite nice. Steam rooms had a peculiar smell. Saunas very good. Standard of cleaning very poor.
Only 2 showers in the whole spa, both very dirty, and long queues again.

1  Thank AnthonyandClare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (92)
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"outdoor pool"
in 14 reviews
"light lunch"
in 8 reviews
"steam rooms and saunas"
in 5 reviews
"minute treatment"
in 5 reviews
"david lloyd"
in 5 reviews
"lunch included"
in 4 reviews
"sports centre"
in 3 reviews
"lovely facilities"
in 4 reviews
"salt room"
in 3 reviews
"salt pool"
in 3 reviews
"relaxation beds"
in 3 reviews
"changing rooms are"
in 2 reviews
"quiet area"
in 2 reviews
"through travelzoo"
in 2 reviews
"small jacuzzi"
in 2 reviews
"mid week"
in 3 reviews
"pasta dishes"
in 2 reviews

5 - 9 of 92 reviews

Reviewed 6 August 2018 via mobile

This is my 4th spa day here because I love it so much however in this trip lots of the facilities were broken or not working properly. Personally I think they should let you know at booking in order that you can go somewhere else if you want to- we’re weren’t told at all and when we got in the spa I was disappointed to see notices on many of the facilities.

2  Thank Hm85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 15 July 2018 via mobile

It used to be good but:
- They put the prices up
- The additional price doesn’t include a treatment, like it used to
- They sell Prosecco, but when they deem you’ve had to much (3 glasses each), they refuse to serve you more
- Reception works in isolation from the ‘welcoming team’ who have no idea what you booked
- Lunch is always late - don’t plan your day around it
- Lunch is cold (not good when you’ve order hot food)
- They don’t take into consideration the dietary requirements (vegan....they served goats cheese)
- Apparently happiness means ‘you stumble’
- If you want fun, it’s not for you!

1  Thank Sarah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 24 June 2018 via mobile

My friend and I have just enjoyed a lovely day at Amida. It is clean and very relaxing. We were lucky to have great weather so the outdoor pool and jacuzzi were a real treat- felt like being on holiday! We had lunch and this was lovely too. A couple of things were out of order but it it didn’t impact our visit. To make it a 5/5 it would be good to have towels readily available (we were given one each on entry but they are small and we couldn’t find any others). Also there is only one main toilet which is unisex so there was a wait for it at times. For changing there is only 2 ‘locker rooms’ with one bench so not ideal if you want to redress with any dignity (with no space and your one tiny hand towel) but hey who can complain when you’ve had a lovely day. Will be back for sure

1  Thank SurreyUKLouise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed 18 June 2018

Has all you need to relax . Started going in June & I have felt the place to be very welcoming . I have been very impressed with the surroundings.

Thank Julie N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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