We have been coming to Grimsby Brewers Fayre for 30yrs at least, always had good service, nice staff, and good food.
I would like to thank Shannon the Manager for always reserving us a table, and if not the one I ask for, reserving me another table, she is very nice and efficient.
Also Drew & Shane the Chefs, and waitress Donna.
Also Darren for always been so kind and polite, and Also Alan & Debbie, nothing ever too much trouble.
But unfortunately last week a Manager called Michael Burns did not reserve any table on the Friday, I rang to book the table on the Tuesday, and then checked on the Friday we had a table.
When we got there, my grand Daughter and my-self who have been going every week and spending nearly £30.00. each week, we had no table reserved, and the table number I asked for some one was using this table when I rang Friday lunch time about 12.45 to check if we had the table for 2pm.
When we got to Brewers Fayre at 1.45, the people who had been eating were sat talking, the table had been cleared, Michael Burns did not offer us any other table, and said to me he could chuck the people off the table, I did not expect him to do that, we waited until 2.20 and the people were still sat talking, so I asked Michael Burns how much longer we would have to wait, he said you have not got a table booked, I explained I booked it on the Tuesday, and checked that day the Friday to make sure we had one booked, he said do not raise your voice to me, which I had not done, then he said go elsewhere then.
A couple sat near bye heard him, and thought it was insulting behaviour, so did I, I am 75 yrs od age, and do not expect to be spoken to like that.
My Granddaughter who is 18 said let us go.
We drove to the Cleethorpes Brewers Fayre, they could not be kind enough, I explained the situation to Darren the Manager, he took notes on the situation, we got a lovely table, and had a lovely meal, and everyone was so caring.
I will not go ever again to Grimsby Brewers Fayre after this horrible experience, I have never ever been spoken to like that ever, I have gone on holiday's abroad, and to London, and No one has ever spoken to me in that manner, and been so insulting.
All the other Staff at Grimsby and Alan & Debbie are all so caring, it is a shame you get some one so insulting.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.