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Reviewed 5 January 2020 via mobile

Got the worst service ever at Mount Grace Autograph collection Hotel in Magalies this past week. I reserved a hotel stay for 6 nights which worked to about R18, 000.00. I was assisted by the Deputy General Manager of the Hotel who I specifically told I would be travelling from Botswana. He requested for my card details which I gladly availed.. I asked him at the time if they wanted to effect the payment then and he indicated that no they would not be doing that. I then told him I would pay upon arrival when checking in. The following week I went on a safari trip in the Bush and upon returning there I travelled with my two kids 7 and 9 all the way from Botswana to South Africa, Magalies. Upon arrival I was told my booking was cancelled due to none payment, they claimed to have sent me an email which to date they have failed to provide proof. I further asked them if any sensible person could drive across borders when they knew their booking was cancelled.. Especially with kids. I have since complained to Morne and Dasilva (asst GM & GM respectively) who seem not bothered to respond to my letter. My family vacation plans were messed up by an incompetent, discourteous hotel employee. Furthermore, we struggled to get accommodation during this peak period(28th December 2019 to 4th Jan 2020). I suspect they decided to give away our room as a favour to their associates and claimed to have contacted us... Very disappointing

Date of stay: December 2019
Trip type: Traveled with family
Thank S8459FGronaldk
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 5 June 2019 via mobile

Though the hotel was far from the market area but located in a peaceful place. The room service was great .. Actually we booked the hotel through Goibibo were it was given good rating..The hotel lived upto its mark and provided good service

Date of stay: May 2019
Trip type: Traveled with family
Thank rohitsiddhartha
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 19 May 2019 via mobile

I stayed for 2 days. Mr. VIKRAM, the manager is a nice person and gave full cooperation. But the delux room in which we stayed need some improvement otherwise its a nice hotel and staff also cooperated. Food was also good.

Date of stay: May 2019
Trip type: Traveled with family
Thank pkbaid
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 2 May 2019

The location is a bit away from Dalhousie on the way to Khajjiar Valley just after DPS school. The view is good but what surprised us most was the room. Big with all amenities, it was a good stay here. The food was good too. And the stand out was the service.

Room tip: Suite Rooms
Date of stay: April 2019
  • Trip type: Traveled as a couple
    • Location
    • Rooms
    • Service
Thank Sujit S
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 24 July 2018 via mobile

Staff illmannered with worst goods being provided.The quality of bedding was horrible with no working appliances in washroom .Also the bedding and quilts were foul smelling and stinky.Must not visit it

Date of stay: July 2018
Trip type: Traveled with family
1  Thank ArjubA
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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