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Reviews (1,068)
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All reviewsconvention centerlake erierooftop barfloor to ceiling windowsbeautiful hotelrock and roll hallexecutive loungecorner roombrowns stadiumtop floorvalet parkingfirst energy stadiumfootball stadiumevery staff memberroom servicewalking distancei highly recommend this hotel
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90 - 95 of 1,068 reviews
Reviewed 4 April 2018 via mobile

Happened to be in town from LA for business. Ventured upstairs to the top floor to checkout the bar and the view from the 32nd floor. Along with the great views I had a great bartender as well. When you travel a bit you tend to run into average or descent people behind the bar. This time for me I was in luck. Rachel did an amazing job. She was attentive and answered any questions I had. Made great drinks for myself and colleagues with a smile. Thanks Rachel for making our experience a great one!!

Stayed: March 2018, traveled on business
Thank Jahi A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teri A, General Manager at Hilton Cleveland Downtown, responded to this reviewResponded 5 April 2018

Jahi A, thank you for taking the time to share your experience with us! We are so pleased to read about your experience in Bar 32 and that because of your service from Rachel, Bar 32 left a lasting impression on you. We take great pride in all that we offer here, and our rooftop bar is no exception. We look forward to having you back in town!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 April 2018

I traveled to Cleveland for an event, and stayed at the hotel for 4 days. Each day was very pleasant- the food was wonderful, the room was always clean and the internet worked very well. I also used the gym everyday and it was great.

  • Stayed: March 2018, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank umalik2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teri A, General Manager at Hilton Cleveland Downtown, responded to this reviewResponded 5 April 2018

Thank you very much for taking the time to share your experience here, umalik2018. We are elated to read you enjoyed your time while here for the 4 days you stayed with us, from the tastiness of the food, the cleanliness of the room, and the high speed internet. We look forward to having you back again with us soon!

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Reviewed 3 April 2018 via mobile

Great hotel and amenities. Fitness And pool are nice. So is the restaurant. Fantastic staff. We enjoyed our stay and will stay there again should we go back to Cleveland.
The hotel staff do go over and above what's expected to keep you happy.

Stayed: April 2018, traveled with family
Thank Lee111117
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teri A, General Manager at Hilton Cleveland Downtown, responded to this reviewResponded 5 April 2018

Thank you for taking the time to share your review with us Lee111117! It is exciting for us to read about how you were able to take in much of what our property has to offer, from the 24 hour fitness center, the indoor pool with views of Cleveland, the onsite restaurant The Burnham Restaurant, and of course our warm and welcoming Team Members. We look forward to having you back again with us soon!

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Reviewed 2 April 2018

This is a nearly-new hotel (presumably built on time for the GOP Convention in 2016). Facility and hosts are first rate, and we had a great time here. The Hilton Honors Digital Key app allows you to select your room ahead of time and use your phone to unlock your room - it truly enhances your experience. A good value overall!

Well, except for the parking situation.

There is no self-parking option. There is no real overnight street parking, nor nearby third-party structure overnight parking. If you're driving in, your only real option is to pony up an additional $38/night for valet parking.

The Hilton Honors (Digital Key) app offered us a self-park add-on option during check-in, which we took, only to be forced last-minute to dispense with the app's promised convenience and have to go to the front desk to be told that the app offered self-park "in error", with no attempt made to discount valet in consolation.

As if this were not enough... as it is the only option, valet gets easily jammed up, and you WILL find yourself waiting as much as an HOUR to get your car out of hock. We gave up at one point and determined it was faster and cheaper to grab a rideshare option, which always got to the hotel in a couple minutes flat.

Wonderful hotel! But if you have a car, caveat emptor.

  • Stayed: March 2018, traveled with family
    • Location
    • Rooms
    • Service
Thank B Shensky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teri A, General Manager at Hilton Cleveland Downtown, responded to this reviewResponded 3 April 2018

B Shensky, thank you for taking the time to share your experience with us. We are pleased to read about your satisfaction with the ease of the Hilton Honors Digital Key app and the facility and service itself. However, we do apologize for your experience with our valet. We understand your frustrations, and are excited to announce that we will be offering a self-parking option in the next few weeks, where there will be a pedestrian tunnel connecting the Huntington Parking Garage to the hotel. Our website will have continual updates regarding this parking update. We will however pass your words on to our valet team to ensure a better experience for our guests. Thank you and we hope to see you soon!

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Reviewed 2 April 2018

Very central location to downtown points of interest. Quick walk to Science Center and Rock & Roll Hall of Fame makes this hotel very appealing. Exceptional service around every corner... Especially the restaurant.

  • Stayed: March 2018, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank rainstho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teri A, General Manager at Hilton Cleveland Downtown, responded to this reviewResponded 3 April 2018

Thank you for your review rainstho. We are so pleased to read about your experience at our hotel, especially your satisfaction with the close proximity of the hotel to many downtown Cleveland attractions including the Great Lakes Science Center and the Rock & Roll Hall of Fame. We also are happy to read you enjoyed The Burnham Restaurant and of course the overall service of our team members. We look forward to having you back again soon.

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