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Guide62331300399

Very honest experience

2.0 of 5 bubblesReviewed Jul 3, 2023
I took my whole family there for 2 nights. We rented four of their Kamalig huts. The place is expensive (which we know prior) but I thought it would be a great place for a family reunion. Unfortunately it wasn't stated in their website that their beach has so many jellyfish and also they don't allow you to swim. The kayak and paddle board are supposed to be included with resort but they won't even let you use it because of the jellyfish in the beach which again not stated in their website. When you pay that much money you expect to use what the resorts offer. You pay full price for about half the accommodations you pay. We weren't so much interested in their overcrowded small pool. When we booked we were looking forward to swim in the ocean water which unfortunate we weren't allowed. The staff is great and very friendly but we ended up booking a 20,000 island hopping tour just to be able to swim in the salt water. I wish they atleast offer you discount or inform you of all the restrictions in their website then atleast the guest can decide if they want to book of not. Overall a good place if all their amenities are available but otherwise not worth the money if you are only getting the rooms.
Date of stay: June 2023
Room Tip: Be honest with what your guest can do and cannot. Give discount on a season where your beach is...
Trip type: Traveled with family
1.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Public Relations, Guest Services / Front Office at Solina Beach & Nature Resort, responded to this review
Responded Jul 7, 2023
Hi Guide62332300399,

Thank you for your review. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further.

Thank you again for staying with us . Take care & God Bless!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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        Reviews (120)
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        16 - 21 of 120 reviews
        Reviewed June 14, 2023

        We stayed here last June 11-13, 2023. The whole resort was clean and relaxing. The breakfast are appetizing. The staff are approachable and honest. We forgot our AirPods in our room and they were able to ship it out to our location. We are really thankful for their service. Actually our stay was not enough to fully enjoy the resort. Will definitely recommend this resort to my friends and family. And will definitely stay here again once we come back.

        Room tip: They offer a Gigantes Island tour, just ask the reception. And they can help you as well with the transfers to Bancal Port and vv.
        Date of stay: June 2023
        • Trip type: Traveled as a couple
          • Value
          • Location
          • Service
        Thank Love Joie A
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Public Relations, Guest Services / Front Office at Solina Beach & Nature Resort, responded to this reviewResponded June 20, 2023

        Hi l0vej0iea,


        We're grateful that you chose us for your getaway! Thank you also for your kind words about our staff service & breakfast buffet, and we're glad we've helped make your stay comfortable and relaxing. You're always welcome to come back. We sure hope to see you again with your family and friends soon. Take care always & God Bless!

        Report response as inappropriate
        This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
        Reviewed May 31, 2023

        We love the ambiance of being surrounded by nature - land and water though we were not able to swim in the beach due to jelly fish gathering as it was partly raining during our visit. However, they have their pool to enjoy. Food is on a med range cost but acceptable for it being scrumptious and large portions! We enjoyed their buffet breakfast too which has a wide variety of menu to choose from. We stayed in their glamping tent which made the stay more unique but very comfortable as it has complete amenities. All staff were also accommodating and cheerful and answers requests promptly. We'll be visiting again.

        Room tip: Stay at least for two nights to enjoy the place and try joining the island hopping activities.
        Date of stay: May 2023
          • Value
          • Location
          • Service
        Thank emzreview
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Public Relations, Guest Services / Front Office at Solina Beach & Nature Resort, responded to this reviewResponded June 1, 2023

        Hi Emma,


        Thank you for spending your vacation with us at Solina. Thank you as well for your recommendation & we're happy to have met your expectation from our food, room & accommodating staff. You're always welcome to come back and enjoy nature. We hope to see you again soon. God Bless & take care always.

        Report response as inappropriate
        This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
        Reviewed April 26, 2023

        Maganda yung resort ayun nga lng yung room na naibigay samen maraming problem. Hopefully maayos yung mga dpat ayusin yung wifi, tv and yung drainage sa shower since bumabaha and also yung wifi nung buong resort hindi umaabot sa room namin. And luckily nman inilipat kmi sa ibang room na maayos. Mabait rin yung manager(?) n nag assist saamin noong nagkaproblem sa van transfer namin from solina to seda atria nakalimutan ko yung name. And also yung mga staff ng resort mababait very accommodating. Improvement lng tlga ang kailangan ng resort since maganda na siya.

        Habol ko rin yung air condition sa unang room namin ndi ganun lumalamig.

        Room tip: Inquire kayo kung saan yung may wifi na room I mean in general na sana maayos yung maibigay sainyo.
        Date of stay: April 2023
        • Trip type: Traveled with friends
          • Value
          • Location
          • Service
        Thank FarAway22656837041
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Public Relations, Guest Services / Front Office at Solina Beach & Nature Resort, responded to this reviewResponded May 6, 2023

        Hi FarAway22656837041,

        Thank you very much for staying at Solina and for leaving us a review. We value your comments and we take each one highly. We appreciate you taking the time to inform us. We apologize for the inconvenience and rest assured that we will be checking these. Our staff's friendly nature is usually the high point of a guest's stay and we hope to deliver the same to everyone. Overall, we hope that you consider us again for your next vacation. See you soon! Take care always & God bless.

        Report response as inappropriate
        This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
        Reviewed April 6, 2023

        The staff are very kind. We bought seafoods from the market and bancal port and had it cooked in the restaurant. We would like to give high commendations to Chef Ronnie Arilas and Chef Rex Olmido for preparing our seafoods so deliciously.
        The hotel rooms are clean. They have van or golf carts to bring us around the resort. One of the beautiful sunsets and stargazing we have experienced so far.

        Date of stay: April 2023
        Thank 289edelc
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Public Relations, Guest Services / Front Office at Solina Beach & Nature Resort, responded to this reviewResponded April 26, 2023

        Hi 289edelc,

        We are super glad you enjoyed your stay with us. We strive to always put our best foot forward to our guests. We are humbled to receive such pleasant reviews and we highly appreciate you leaving us something positive. We've made sure that Chef Ronnie & Chef Rex knows well of your gratitude to them. We hope to see you around soon. Thank you again and God Bless!

        Report response as inappropriate
        This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
        Reviewed March 24, 2023

        Wonderful every bit of our stay, food , facilities ,hotel staff 💯 will comeback ,with friends and family ,highly recommended ...................,......................................................

        Date of stay: March 2023
        • Trip type: Traveled with friends
          • Value
          • Location
          • Service
        Thank Allan M
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Public Relations, Guest Services / Front Office at Solina Beach & Nature Resort, responded to this reviewResponded March 29, 2023

        Hi allanmD5873HM,

        Thank you very much for your thoughtful recommendation of Solina! We're happy that you chose us for your summer vacation. We appreciate also your kind comments about our Resort, from our facilities to our friendly staff. We hope to see you again soon! Take care always & God Bless!

        Report response as inappropriate
        This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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