The Duporth has been our favourite holiday accommodation for many years from when our children were young, they now have children of their own. So we have been here countless times in different apartments booking for ourselves & numerous times for our international guests & local friends. But this last time (21 days) was a disappointment. Unit 302 had a sub standard 6 inch foam mattress in the main bedroom, the cold air went straight through it & chilled you all night long, & there were no blankets or quilts, only cotton summer types not suitable for any cold snaps. The kitchen washing up brush was so worn it just didn't do its job,& the toilet brush was in similar condition. Just how expensive are they to replace? When we mentioned that the unit wasn't to international standard, we were told that every unit owner decorated their own apartment. If the unit owner can't uphold a high standard, which the booking staff can check on, the pricing should reflect that, not charging the same fee for anything substandard. The decor was very dated & the solid glass coffee table ( so heavy it can't be moved) was the cause of foot injury with blood loss. The lack of wifi & old televisions in the rooms with so many remotes made watching anything a chore. Very different experience to the other apartments & houses in the area that we were privileged to book in the previous 8 weeks. All those have the smart tv's , U-Tube, Netflix & unlimited wifi, they were also well stocked with dishwasher tablets, detergents & hand pump soaps. Even the Airbnb's & stayz had high standards with pricing that was competitive, & they had private pools, well appointed kitchens & (4-5)bedrooms & close to everything you'd need. The views at the Duporth are amazing, but the apartment still has to function as a gathering place for family, guests & friends, & when it's nighttime, the view isn't the main focus.
I'm sure that if I owned a unit here & bought thin foam mattresses in single, double or queen sizes, it would still pass as a rental. Standards dictate that king single beds are as small as you go, unless you have 2 double sized beds in a room, queen size is acceptable in a second room & for the main bedroom it's king sized bed as a minimum.
The office staff must hear so many comments, I guess that's why they treat you like you're unthankful,& you know they are not even going to mention your concerns to the owners.
I've added photos of the mattress(pulled up from the base) with my glasses & pen as a comparison, & those brushes! I've never seen such worn out brushes in my life, they must be years old.