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Reviewed 31 May 2021 via mobile

Just returned from Secrets Akumal and enjoyed this absolutely beautiful resort with its lush tropical layout, 3 pools and postcard worthy beach. Loved ending our day with a cocktail at the 'quiet pool' enjoying the relaxing ambient music while deciding what restaurant to attend that evening.
The service is outstanding and I say this having stayed at several AI's. This place 'gets it'. The staff is professional, motivated and attentive. My thank you's received 'It's a pleasure' which felt genuinely...well..genuine. Our concierge in Bldg. 6 Karime was very helpful and pleasant. Israel who waited on the beach was great. Honestly, the entire staff was impressive.
Loved our preferred room tropical view and felt it worth the extra money.
The food was very good to excellent with Portofino and Bordeaux a highlight. We absolutely enjoyed the buffet style breakfast at Market Garden Cafe.
Evening entertainment was fun and diverse with a different show each evening.
Lastly, we did the couples massage with hydro-therapy. Best massage I ever had and the hydro-therapy was really nice. Highly recommend.
I Read comments on here about their vacation club sales pitch. I never felt pressured from the salespeople and after stating I wasn't interested, they wished us a pleasant vacation but I understand people not wanting a sales pitch as soon as you arrive. Perhaps that format needs to be addressed.
Bottom line, we'll be back. Enjoy!

Date of stay: May 2021
Trip type: Traveled as a couple
2  Thank Macboy44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fabiola Saucedo, Ventas at Secrets Akumal Riviera Maya, responded to this reviewResponded 3 June 2021

Dear guest,

We would like to thank you for your great feedback about your recent stay and for taking part of your time to share your words with us and every traveler on Tripadvisor.

We are happy to learn that your stay was a very pleasant one from beginning to end, thanks to our efforts as a team, we make possible our excellent vacation experience. It is our pleasure to be able to deliver nothing but memorabel Unlimited-Luxury® experiences all-year round!

Your comments will serve as inspiration to our team to continue working with passion, ensuring our valued guests have an enjoyable and memorable experience with us.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Sincerely,
Fabiola Saucedo
Social Media Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 30 May 2021

This was our first trip to Tulum. I recommend a private ride to the resort. It was less than 140 round trip and the driver stops at a gas station so you can pick up a beer for the road. It took about an hour.

The resort is beautiful and I say you should do the preferred club. The rooms were huge and had a bathtub on the balcony. They provided sun screen

Date of stay: May 2021
Review collected in partnership with this hotel
1  Thank Brookslynne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fabiola Saucedo, Ventas at Secrets Akumal Riviera Maya, responded to this reviewResponded 3 June 2021

Dear guest,

We thank you immensely for taking the time to share your experience on Tripadvisor and for your lovely comments about our resort and our suite. We hope to have soon the pleasure of being your hosts again in your next vacation to Tulum!

Warm Regards,
Fabiola Saucedo
Social Media Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 30 May 2021

I just returned from Secrets Akumal. It really is all the good things you want it to be. Beautiful grounds, wonderful room, amazing service. It's mostly couples of all ages. We met some very nice people from all over during our stay. The only thing I heard people complain about was the sales pitch for their vacation club. The included covid testing for return to U.S. is very easy and organized. We opted for preferred club and enjoyed the perks of that! Like my title says, it was just what the doctor ordered!

Date of stay: May 2021
Review collected in partnership with this hotel
1  Thank ssbstylin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fabiola Saucedo, Ventas at Secrets Akumal Riviera Maya, responded to this reviewResponded 3 June 2021

Dear guest,

On behalf of the staff and Management of our resort, we would like to thank you so much for taking the time to write a review on your stay with us. Your words make us feel very proud and we are all glad to know that we were able to deliver an unforgettable experience for you.

It is rewarding to read that your experience was amazing, having the opportunity to pamper you with our traditional handmade hospitality in this secluded location, a true hidden retreat.

All the best for you and we hope to welcome you back soon.

Best Regards,
Fabiola Saucedo
Social Media Coordinator

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Reviewed 30 May 2021

We just returned from Secrets Akumal with our adult children who are in their young 20s. We all loved this resort. It is beautiful from the buildings to the lush foliage to the beach.
We stayed preferred in building 3 and the ocean view was awesome.
We chose this resort due to the reviews of the beautiful beach and the fact that you could snorkel from the beach. The beach did not disappoint, it is so pretty! We were able to see lots of fish and several sea turtles.
The grounds on this resort are completely covered in mature plants which makes it very much like a jungle. So you get beach and jungle!
Our concierge, Yair, was so good to help us with everything we needed. Actually all of the resort staff were super friendly and helpful.
We would totally recommend this resort for couples or families with older children.

Date of stay: May 2021
Review collected in partnership with this hotel
1  Thank Jjwllj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fabiola Saucedo, Ventas at Secrets Akumal Riviera Maya, responded to this reviewResponded 3 June 2021

Dear guest,

Thank you for choosing Secrets Akumal Riviera Maya, and for taking the time to write a review about your recent experience.

We are glad to know you have enjoyed every detail of our experience and that everything was to your satisfaction. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.

Thank you for your kind recommendation to the travel community and we look forward to welcome you home in the near future!

Kind Regards,
Fabiola Saucedo
Social Media Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 30 May 2021 via mobile

The staff was amazing. They were positive, extremely polite, and continued to go above and beyond for the entirety of our visit. If money weren't an issue, I would return to Secrets in Akamal as soon as possible. Everything was top notch - delicious food, incredibly clean facility, wonderful entertainment etc... It was very sad to leave.

Date of stay: May 2021
Trip type: Traveled as a couple
1  Thank Karen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fabiola Saucedo, Ventas at Secrets Akumal Riviera Maya, responded to this reviewResponded 3 June 2021

Dear Karen G,

We would like to thank you for taking the time to share this lovely review of your recent stay at Secrets Akumal Riviera Maya. It was a pleasure being your host and we are very glad to know that we were able to exceeded your expectations.

Our team look forward to having you back home in the near future!

Warm Regards,
Fabiola Saucedo
Social Media Coordinator

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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