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Reviewed 4 April 2018

Another great experience at the Grand Palladium Vallarta! Our family of 4 again enjoyed a superb all inclusive vacation. Our 2 boys 13 and 15 were entertained the entire time by the staff and were treated and served as well as the adults at the resort.

My wife and I spend a lot of our time on the beach and were spoiled by the Beach Bar staff ( Jorge , Omar, Antonio and Lizbeth ) with exceptionally tasty and creative drinks. We send out a specific thank you to Lizbeth at the Beach Bar for her superior service and special personality, she was a big part of making this trip particularly memorable for my wife and I. Lizbeth exemplifies the meaning of Guest Service provider and is an ambassador of excellence at the Grand Palladium. Thank you very much Lizbeth !!

The band Memories rocked the main pool area on Thursday with a kicked up set including a few Chilli Pepper Tunes. They have definitely added to the party on Thursday. Thanks Guys!

Thanks also to Jesus ( server) at the Pool Bar, always ready with a smile and the drink you were waiting for.

Will be back soon. Cheers.

Room Tip: Rooms in building 1 are close to adult only pool and bar as well as access to beach
  • Stayed: March 2018, traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank hsiemens2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melisa R, Director de Relaciones con Clientes at Grand Palladium Vallarta Resort & Spa, responded to this reviewResponded 6 April 2018

We deeply appreciate your wonderful comment, hsiemens2018 since it motivates us a lot to keep giving our guests an amazing service and attention. It makes us very happy to know that we made of your vacations a wonderful experience and you enjoyed every single moment of it.

I'm so happy to know that our Beach Bar staff members gave you a wonderful service and you enjoyed their company, especially Lizbeth. I will make sure that every single one of them receive your comments and kind words. I'm sure that they will be very happy to know about the amazing job they gave you.

Again, thank you so much and we hope that you come back very soon to enjoy once again of an amazing service and attention.

With kind regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 April 2018

Just arrived home from a week at the Grand Palladium Vallarta. We had a blast. Activities are available all day. So you can be active/busy or just relax by the beach/ pool. Foam dance party, beach side paella lunch, surfing lessons, nightly entertainment, archery, Spanish lessons, aqua cycling( sexy Gaby...you were awesome!), and pool side live bands, were just a few of the highlights. Bar service was great! Thanks to the bartenders at Hemingways ( sorry I have forgotten your names) the flaming coffee's were spectacular and delicious! To our Beach Bartenders, Jorge and Antonio....we loved your personal service and friendliness! A huge shout out to the rest of the staff!! We were so impressed by your enthusiasm, positivity and never ending smiles! We will be back next year with more people!

Stayed: March 2018
2  Thank DST420
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melisa R, Director de Relaciones con Clientes at Grand Palladium Vallarta Resort & Spa, responded to this reviewResponded 5 April 2018

Dear DST420
I'm delighted to know that you had an amazing time in our hotel Grand Palladium Vallarta Resort & Spa. It is a true pleasure for me to know that you enjoyed our services and installations.

Our staff members are the most important part of our hotel and I'm sure that they will be very happy to receive all your kind words and praises.

Again, thank you and we hope that you can consider coming back to enjoy once again of an amazing service and attention.

With kind regards.

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Reviewed 3 April 2018

We had our wedding here in December and had the most amazing week with 33 of our friends and family! We highly highly recommend this spot for vacationing and especially for weddings! They have weddings down to a science and everything was superb. A special thank you to our dream wedding coordinator Hugo who was just the perfect person to have by our side. Hugo did everything with a huge smile and just seeing him filled our heart. He was like that best friend you need to have, and you know you don't need to worry because he will take care of everything. He was there the whole night making sure everything went smoothly, and was there whenever we needed something. Thank you thank you Hugo for such a dream wedding! And also thank you to the wait staff at the wedding who kept the tequila flowing and the bride hydrated throughout the night!

Alex from AdventurePhotos was also incredible at capturing every moment of our wedding (we were a pretty crazy bunch, and there was a LOT happening). We were so happy with our photos!

Food was great and the buffet always had lots of options. Favourite a la carte was Viva Mexico (our wedding reception was also on the terrace which was just gorgeous) and you MUST try the freshly made guacamole there.

Our group went to the show every night and we loved the dance parties in the square. The mariachi band was incredible!

We loved everyone at the activities crew. Shout out to Sexy Gabi and her killer beach zumba class at 4PM and to Adriana for her smile and energy! #sendAdrianatoBrazil

We loved hanging out at the infinity pool (shout out to Esmeralda who always took great care of us), which was adult-only when we went. We suggest that this stay adult-only because the vibe there was just what we wanted.

There was also a mojito cart by the pool which made freshly made mojitos daily and that was a DREAM! Yum yum yum!!!

There were no real room upgrades. Even for a married couple, we had the same room as our guests only our balcony had a view of the ocean. It would have been nice to have a larger room to host our bridal parties in when we got ready on the day, but we made do and it was no big deal.

The sports pub was our favourite hang out and our group is still craving the burgers and quesadillas that were served there. Top notch food! Hemingways was also a great place to hang out and the bartenders were hilarious.

Internet was accessible throughout the resort so it was easy to keep in contact with our group throughout the week through WhatsApp.

Just writing this review makes us super nostalgic for our wedding. It was honestly the BEST time and we couldn't imagine getting married anywhere else! Go here and you will not regret it! Thank you Grand Palladium for a week we will never ever forget!

  • Stayed: December 2017, traveled with family
    • Location
    • Sleep Quality
    • Service
4  Thank Brelena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melisa R, Director de Relaciones con Clientes at Grand Palladium Vallarta Resort & Spa, responded to this reviewResponded 6 April 2018

Thank so much, Ms. Brelena for taking the time to write your opinion about our hotel Grand Palladium Vallarta Resort & Spa. It is a true pleasure for me to know that we were able to give you the vacations that you were looking for and we made your special day an incredible experience.

It seems that our staff members were the superstars during your stay. Everyone will receive your praises and compliments, especially Hugo for doing an amazing job with your wedding and for making every moment of it special. But don't worry! We'll make sure to congratulate every single person that you mentioned in your comment, all of them are very important to us.

Your comment means the world to us and to see that you enjoyed every aspect of it makes us very happy. The satisfaction of our guests is something that day by day we are trying to achieve and to know that we made this possible is such a delight for us.

Again, thank you soooo much for your comment and we hope that you come back very soon to enjoy once again of an amazing service and attention by our staff members.

Best regards.

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Reviewed 2 April 2018

We have stayed @ Palladium properties in Punta Cana and Mayan Riviera. This was our first time for this one. It is small compared to the other 2, but that can be a good thing. Excellent and professional staff. Food was good. The evening shows put on by POP(People of the Palladium were excellent. Amazing talent. The only down fault of this resort is that it is built into a hill. So there is a lot climbing and descending. If you have mobility restrictions, this is not a place for you.

Stayed: March 2018
2  Thank Wandalyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melisa R, Director de Relaciones con Clientes at Grand Palladium Vallarta Resort & Spa, responded to this reviewResponded 5 April 2018

I deeply appreciate, Ms. Wandalyn, your wonderful comment that you took the time to write. Your comment means the world to us and to see that we gave you the vacations that you were looking for makes us very happy.

I'm glad to know that you enjoyed everything about our hotel, especially our entertainment shows. I'm sure that our POP team is going to be very happy to hear your wonderful comment.

Again, thank you and we look forward to your next visit!

With kind regards.

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Reviewed 2 April 2018 via mobile

We had the most amazing holiday at the Grand Palladium Resort and Spa in Puerto Vallarta. The resort is large but once you get your bearings, it’s easy. The resort itself is beautiful. Lots of activities for kids and adults. The pools are clean and well maintained. Friendly staff and amazing, amazing food at the buffets and the a la cartes. This resort has the most beautiful beach. White, flour like sand, aqua blue water and the best swimming. I’ve heard of other resorts where the waves make it impossible to swim in the ocean. Not here. Bottom of the ocean is soft sand, very few rocks. Gorgeous and amazing. I highly recommend this resort. We are already planning for next year!

Stayed: March 2018, traveled with family
1  Thank robbinh174
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melisa R, Director de Relaciones con Clientes at Grand Palladium Vallarta Resort & Spa, responded to this reviewResponded 4 April 2018

Thank you for being our valued guest. We are grateful for the pleasure of serving you and meeting your expectations. Your comment means the worlds to us and it was a true pleasure giving you the vacations that you were looking for.

We want as an hotel, to make sure that our guests feel comfortable and satisfied here. I'm so happy to know that we were able to make this possible during your stay.

We hope that you can consider coming back in a not so far future to enjoy once again of an amazing service and attention.

With kind regards.

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