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Traveler rating
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All reviews ruth chris great location river view the cape fear river beautiful hotel valet parking room service cotton exchange hilton property the uss north carolina front desk staff a wonderful stay barrel renovation battleship downtown leigh
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23 - 28 of 448 reviews
Reviewed 31 May 2021

Well positioned hotel on the waterfront. Bar on the water never opened. Elevator was limited to a single car for some unknown reason. Ruth Chris was a nice bonus and it was excellent. Coffee shop should open earlier than 8:00 am

Date of stay: May 2021
    • Value
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Review collected in partnership with Tapestry Collection by Hilton
Thank Jeffrey K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Property Management , Owner at Hotel Ballast Wilmington, Tapestry Collection by Hilton, responded to this reviewResponded 2 June 2021

Jeffrey, On behalf of our entire staff, please accept our apologies for the issues you experienced during your stay. We want every guest to know their importance and experience a seamless and relaxing stay. We will be using your feedback as we continually strive to improve. We truly appreciate you choosing us for your visit, and we hope you will give us another opportunity to provide you with the superior experience you deserve.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 27 May 2021

Will stay here again, great hotel, great meeting area, loved the courtyard, and the staff were friendly! I would recommend this for business or pleasure. They have 2 restaurants (Ruth Chris and another), a coffee bar, an alcohol bar and a store in it.

Date of stay: May 2021
  • Trip type: Traveled on business
    • Location
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    • Cleanliness
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Review collected in partnership with Tapestry Collection by Hilton
Thank joshmH8429BF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Property Management , Owner at Hotel Ballast Wilmington, Tapestry Collection by Hilton, responded to this reviewResponded 2 June 2021

Josh, thank you for taking the time to review your stay with us at Hotel Ballast Wilmington, Tapestry Collection by Hilton. We are delighted to know you were impressed with the service you received from our excellent associates and that the food and beverage options met your needs. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.

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Reviewed 24 May 2021

Even though it was a nice place with a great location there were a couple of things that were disappointing. The room was surprisingly small. The elevators were so slow that we ended up taking the stairs most of the time. There was also scotch tape over some of the numbers and some numbers were completely missing.
The bar closed at 10pm, so for those who preferred not to hang out downtown with the college crowd, there was not much in entertainment at the hotel. For the price you pay for staying, they should at least have it open until 11pm.
I will say that all the staff I encountered were very nice, and I enjoyed the view from our room.

Date of stay: May 2021
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Thank annakH3682QC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Property Management , Owner at Hotel Ballast Wilmington, Tapestry Collection by Hilton, responded to this reviewResponded 24 May 2021

Anna, Thank you for the kind review of your stay at Hotel Ballast Wilmington. We are glad to know you loved our convenient location and the attentive service provided by our devoted associates. We have made a note of your comments regarding areas needing improvement, as they help us to enhance and improve our future guests’ experience. It was a pleasure having you as our guest, and we hope to welcome you again soon.

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Reviewed 24 May 2021

You can’t go wrong with this great property right on the river walk . Beautiful views in the morning and spectacular sunsets at night
Perfect downtown location … walking everywhere is easy and convenient…

Date of stay: May 2021
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Review collected in partnership with Tapestry Collection by Hilton
Thank robinsQ1749IT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Property Management , Owner at Hotel Ballast Wilmington, Tapestry Collection by Hilton, responded to this reviewResponded 24 May 2021

Robin, Thank you for being our guest at Hotel Ballast Wilmington and for your fantastic review. We are delighted you took advantage of our prime location and stunning views. We value your business and look forward to your next visit.

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Reviewed 16 May 2021

Upon check in, it was obvious that the room had not been cleaned. There were food stains on the wall and the toilet was broken and dirty. I got in bed to observe two giant cockroaches crawling around and had to change rooms in the middle of the night (staff did nothing to kill those roaches so I’m sure they made their way into other rooms). We also observed dead roaches in other parts of the hotel. Any requests for housekeeping or specific cleaning requests were not met or had to be repeated multiple times. I requested a feather free room due to allergies and was met with resistance. The food was terrible. I will not be returning.

Date of stay: May 2021
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tapestry Collection by Hilton
Thank npx3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Property Management , Owner at Hotel Ballast Wilmington, Tapestry Collection by Hilton, responded to this reviewResponded 20 May 2021

Thank you for taking the time to share your concerns. We sincerely apologize for the housekeeping issues you described. Thank you for bringing this to our attention so we can take proper action to ensure it is not repeated. Please know that your feedback is essential to us as we are continually striving to improve our guest experience. We value your business and hope that we have the opportunity to welcome you again for a much-improved stay.

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