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Sheraton Changsha Hotel
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Reviews (1,620)
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All reviewsbreakfast buffetthe club loungechinese restaurantcomfortable choicehotel offersnice hotelroom servicef bbusiness tripwalking distancelobby bartrain ticketspizza hutthe hotel staffrooms are spaciouslocal cuisinewould stay again
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2 - 7 of 1,620 reviews
Reviewed February 2, 2018

Stayed for 3 nights on recent business trip.
Good location to get to some places central in Changsha, and good restaurants nearby as well as on site. Very wide selection for breakfast was impressive.

Very comfortable rooms, and particularly appreciated the bathtub!

Great facilities with gym, pool and even table tennis rooms (didn't get to play sadly!)

Would stay again if I had to come back.

  • Stayed: January 2018, traveled on business
    • Value
    • Rooms
    • Service
Thank themarvel2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
graceqiu2017, Manager at Sheraton Changsha Hotel, responded to this reviewResponded February 6, 2018

Dear themarvel2004,

Very glad and honored to get your positive comments on Tripadvisor.Our hotel located in the CBD Changsha where is a place nearby every business district and very convenient in public transportation.

I'm happy you enjoyed you stay with us and that the facilities and service experience were what you expected and deserve. And I will share your recognition and appreciation with hotel managers and colleagues.

We are certainly looking forward to hopefully having your back again on your next opportunity to return to Changsha.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 14, 2018 via mobile

Stayed in this hotel in Dec 2017 as my last night in Changsha. The hotel staff was very attentive and tried their best to make the stay as comfortable as possible. I was having issue with the room temperature- there no aircon in winter and the centralized air system doesn’t seem to be able to cool down the room. It was hot and stuffy (the house keeping kept telling me that it is ok, and they used to that temperature-30C in a hotel room? At the end they helped open up the window for ventilation and bring in a fan which helped. The discomfort with the window opened was we have to spend the night with sound of car Honking throughout the night. At the same time they also have few artist staying in the hotel, crowd control was not easy and the staff was nice enough to open the back lift for in house guest. A nice hotel to stay again but first check that there no other events happening to avoid complication.

Stayed: December 2017, traveled with family
Thank YM2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
graceqiu2017, Manager at Sheraton Changsha Hotel, responded to this reviewResponded January 16, 2018

Dearest YM2,

Firstly, thanks so much for taking the time to share your comments on Tripadvisor.com and choosing Sheraton Changsha Hotel. It is regretable that room temperature was hot and stuffy for you. We sincerely apologize if you may have experienced any inconvenience.

Meanwhile, we are so proud of know the kind and excellent service which provide from our nice staff. I will definitely transfer your appreciation to management team and the whole hotel. We are glad to know you had a nice stay here.

We are certainly looking forward to hopefully having your back again on your next opportunity to return to Changsha.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 4, 2018

Hotel is well located for business travellers. Rooms are excellent, in fact better than those in Sheraton, Tanqiao, Shanghai. The business centre is good and both breakfast, food in the restaurants, and in-room services are excellent. We were given official transport hence no idea if the hotel has arrangements shuttle passengers from the airport. Staff speak good adequate English.

  • Stayed: March 2017, traveled on business
    • Value
    • Location
    • Service
Thank Tulsi53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
graceqiu2017, Manager at Sheraton Changsha Hotel, responded to this reviewResponded January 16, 2018

Dear Tulasidhar V,

Thank you so much for choosing Sheraton Changsha Hotel and taking time to share your kind comments with us. I am delighted that you had a grest trip and enjoyed our room, food and service.

We aim to provide warm and sweet service for every guest and it works well. If there is anything I can do for you when you staying with us, please just feel free to let us know.

I look forward to welcoming you back again in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 9, 2017 via mobile

Our stay was comfortabl and staff are very friendly. Location is convenient, it took for us short time to arrive from Changshanan railway station.Shopping center next to the hotel has high level international brands and I found everything what I emergency need. Recommend to stay

Stayed: December 2017, traveled on business
Review collected in partnership with 单个酒店
Thank ksu942017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 24, 2017 via mobile

I come here often and stay over extended periods. Overall a convenient and efficient outfit with good service from the staff.

For frequent guests and SPG Gold/Platinum members the Lounge could be somewhat underwhelming! The beverage selection while not very extensive is OK. Food (Supper/Snack or Breakfast) on the other hand is very basic and banal. Could use better attention by the Chef to offer better Salad and fully cooked Main entree.

Recommended but with opportunity to improve for the frequent traveler.

Stayed: October 2017, traveled on business
Review collected in partnership with 单个酒店
Thank Madhu K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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