there was mold in the bath tub area that was reported but they did not clean it. the toilet kept running, i did not report it until i left, and the remote did not work properlyMore
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there was mold in the bath tub area that was reported but they did not clean it. the toilet kept running, i did not report it until i left, and the remote did not work properlyMoreShow less
Thank you for taking the time to send us a review. We are sorry we did not meet your expectations. We strive to provide an exceptional stay for all of our guests. We will use your valuable feedback to ensure we correct the issues and we hope to be able to have the opportunity to make it right for you next time.
Husband and I enjoyed a nice stay at Wingate by Wyndham High Point. We were not members and the nice desk clerk signed us up so we can get some points for our next stay. We have stayed at alot of hotels but this was the first time at a Wingate by Wyndham and they did impress us. We had a king room with sofa and fireplace and a jacuzzi in the bathroom. We did not use the pool as it was kinda small and there were alot of kids enjoying it. The breakfast was good and fresh and the king bed very comfortable. We were in room 109 and could here noise from upstairs so next time I will request 3rd floor but it wasn't enough to keep us awake. Over all we had a great stay and will return to this hotel when back in High Point.
We are certainly delighted and thank you for signing up to become a Wyndham Rewards member! We appreciate your loyalty and hope you will enjoy the many benefits your points will have to offer. We are happy to know most aspects of your stay were positive, and you enjoyed your time as a guest. We are sorry about the noise, and will use your feedback to make appropriate changes.
We were able to sleep well in our room; the bed and blackout curtains made for a very comfortable night. The jacuzzi tub was not quite up to my expectations. Front desk and many other staff were exceptionally friendly. Cleaning staff came to our room around 8:30, when we were still getting ready for the day, and never returned. We eventually had to take out our own trash, which isn't usually the expectation in a hotel. Breakfast was fine, but Wyndham should consider using fewer disposable service items. Location required a car to get around.
Dear Karli H,
Thank you for taking the time to write us a review. I apologize the jacuzzi tub did not meet your expectations. We are in the process of replacing all jets in our jacuzzi tubs. We also apologize that our housekeeping team did not make it back to your room in time. We hope to have the opportunity to make your stay more pleasant next time.
We reserved two double beds however when we arrived the only rooms available were a king with a pull out bed. I hope next time this does not happen since I had my daughter with me.
Dear Pete A,
We are truly apologetic for not having the correct bed type for your visit with us. We hope you will give us a chance to make it right the next time you visit High Point.