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21c Museum Hotel Durham
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Reviews (427)
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Reviewed 4 February 2017

We stayed at the 21c Museum hotel for a family wedding during a snowstorm. After the caterer and offsite venue cancelled on the bride and groom, the 21c Museum Hotel stepped in and put on the most delicious buffet that was clearly slow cooked and well prepared, with less than 24 hours notice. The super star staff made every interaction wonderful, so I should not have been surprised that they could pull off the classiest wedding reception with no notice.

  • Stayed: January 2017, traveled with family
    • Value
    • Rooms
    • Service
Thank Garclore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott G, General Manager at 21c Museum Hotel Durham, responded to this reviewResponded 22 February 2017

Dear Garclore,
Thank you for taking time to write and share your recent experience at 21c Durham. It sounds like we were able to reach our goal by knocking your socks off, and we couldn't be happier to hear it! We really appreciate you taking the time to express how much you enjoyed your time here, and we are honored that we had the chance to be apart of such a special occasion. We look forward to your return to Durham and 21c.

All the Best,
Scott G.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 February 2017

We stayed at the 21C Museum Hotel in January, at the recommendation of a realtor, and it was an unexpected delight. The hotel is full of art; the rooms were large, comfortable, and modern; the restaurant was excellent; the bar/lounge was comfortable (and art-filled), and most impressively every employee we met was friendly and helpful. Furthermore, the hotel is located in a perfect spot to take advantage of the interesting restaurants and shops that characterize downtown Durham. This is a great hotel.

  • Stayed: January 2017, traveled as a couple
    • Value
    • Location
    • Service
Thank SoBeRetired
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott G, General Manager at 21c Museum Hotel Durham, responded to this reviewResponded 22 February 2017

Dear SoBeRetired,

Your review has certainly made our day brighter! Thank you for sharing your experience and impressions of 21c. We are thrilled that you enjoyed your stay, from the art to Counting House to the style and décor and most importantly the team. There is a lot of activity downtown and we are excited to be a part of that energy. We look forward to seeing you back with us again, soon.
Thank you for taking time to write.

All the Best,
Scott G.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 February 2017 via mobile

I was recently invited to provide a fashion publication in Sicily with content and needed a modern space to work in that was tastefully furnished and available at a specific time of day to make full use of natural lighting in the middle of winter.
Not only did the management staff have just what I needed but they accommodated me on short notice and treated me as they would any guest.
I was assisted by the valet and enjoyed a quick lunch break at the restaurant downstairs. I wish to give them my best and highly recommend them as not just a place to stay but a place to experience !

Stayed: January 2017, traveled on business
Thank R Douglas K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott G, General Manager at 21c Museum Hotel Durham, responded to this reviewResponded 22 February 2017

Dear R Douglas K,

We are thrilled to learn that you enjoyed your time with us. Your comments are genuinely appreciated and will be shared with our team. I'm thrilled that we able to accommodate! We do hope to have you back as a guest soon. Once again thank you for your kind words.

All the Best,
Scott G.

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Reviewed 2 February 2017

The hotel itself was great - excellent service, fabulous restaurant, and the quirky, fun museum. Unfortunately the construction next door woke us up early in the morning. The hotel staff was kind to move our room, but we could still hear it. Also the train blared its horn every morning at 7:15 am. Other than the noise issues, great experience.

Room Tip: Try to get room away from construction next door
  • Stayed: January 2017, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Jennifer J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott G, General Manager at 21c Museum Hotel Durham, responded to this reviewResponded 22 February 2017

Dear Jennifer J,

Thank you for writing and sharing your recent experience at 21c Durham. Your comments are valued and appreciated. I'm so pleased to hear that you enjoyed the property in full, but most importantly that the team came through for you. I do want to apologize for any disturbance you may have experienced from our neighbors. We do hope to have another opportunity to welcome you back. Thank you once again for your feedback.

All the Best,
Scott G.

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Reviewed 1 February 2017

After dinner, or friends suggested we visit the museum at the hotel. Not being a museum buff and being, at heat, lazy I grumpily went along, what a delight.... I o floors of very accesible modern art. If you are in downtown Durham, by all means go.

Stayed: January 2017, traveled as a couple
Thank Seberus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott G, General Manager at 21c Museum Hotel Durham, responded to this reviewResponded 22 February 2017

Dear Seberus,

Thank you for making our day brighter. We are always thrilled to have the opportunity to convert a non museum lover into a raving fan! I'm delighted you enjoyed the art and we look forward to your next visit to 21c Durham.

All the Best,
Scott G.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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