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    Reviews (352)
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    1 - 6 of 352 reviews
    Reviewed 17 July 2016

    Overall, I had a great stay at Hotel Portaló. There are some elements to the hotel that make it a wonderful place to stay. It is one of the few hotels in the town that gets a view of the sunset, and the hotel capitalises on this with its pool and lively bar, both of which look out across the water. There's normally a DJ at sunset and the caipirinhas were great and reasonably priced. It was low season, so the swim-up bar at the pool was closed, but I imagine it's a nice place to enjoy a drink when it's open. The room itself had great views, a relaxing hammock and outdoor table and was very clean and comfortable. The hotel is located right at the port, so when you arrive by boat, you are basically dropped off right at the hotel - which is great.

    The hotel has some room for improvement, but depending on who you are or the type of holiday you are looking for, these factors may not be so important to you. While there was a lot to choose from at the breakfast buffet, it lacked a certain feeling of care that you normally find with breakfasts in Brazil. The wifi didn't reach my room, so if you want to do work or use internet while staying there, you'll probably need to sit in the common areas (by the pool, in the bar or the restaurant area). This was disappointing as I am a writer and the balcony area of my room would have been an ideal place to work, alas I had to sit by the noisy pool area instead. I found some of the staff to be lovely and helpful and some others to be a bit aloof. The hotel is built on a hill so it's not ideal if you aren't able to walk up steep inclines, etc. If you are bothered by noise, you may not like that the boats like to sound their horns throughout the day and night. I thought it added to the charm.

    Overall, if you're not a traveller who plans to hang out in their room all day or who wants a high degree of service, than you'll enjoy your stay here. Come for the incredible views, the beautiful gardens, the cool bar and the lovely pool!

    Room Tip: If wifi is important in your room, you will need to stay close to the pool.
    • Stayed: July 2016, traveled as a couple
      • Location
      • Cleanliness
      • Service
    Thank Christian_Taylor
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
    Reviewed 11 February 2016

    Hotel Portalo is suffering for the same blight that is affecting much of the island of Morro de Sao Paulo. Increased popularity and tourist numbers are driving down standards to the lowest common denominator. No doubt once this hotel was a fine place. Nice little bungalows terraced up steep green hillsides and overlooking a sparkling sea. Whats not to like? The breakfasts were basic and served with the same surly style that the entire hotel staff seem to exude. Their location makes the hotel bankable so there seems to be no need to provide service above the bare minimum. Even for Bahia - where service can be idiosyncratic and slow, but generally well meaning - this place oozes indifference. But the greatest drawback is the noise. Not just the interminable boats that rock up to the jetty from sunrise to sunset, but the music. You get blasted all day long (and night) by multiple sound systems; even if high energy techno is your idea of a relaxing morning tune, you're never going to get into the groove because of the high number of sound systems competing to be heard. Stay somewhere else on the island away from the noise or, better still, go somewhere further south in Bahia and find the real Brazil.

    • Stayed: December 2015, traveled as a couple
      • Sleep Quality
      • Rooms
      • Service
    Thank Funkysmurfy
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
    Reviewed 28 December 2015

    We were a group (family) of 7 members, sharing a comfortable chalet (one private room, 3 teenagers on the ground floor and 2 at the "2nd floor"); the only difficulty was having only one bathroom; the view (from the chalet) was beautiful; service was great (room service, reception and the pool staff); we weren't bothered by the port noise. Wifi is (reasonably) working within the chalet, better in the public areas; breakfast (by the pool) is good.
    In summary - very enjoyable.

    Stayed: December 2015, traveled with family
    Thank ISR77
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
    Reviewed 25 November 2015

    Hotel Portalo is marketed as one of the luxury hotels on Morro Sao Paulo. Although the photos look nice, they don't tell the true story. The hotel is located on the harbour. Boats start making loud horn noises around 6:30 am and this goes on throughout the day. Starting in the late afternoon, the hotel has a DJ that blasts club music to cater to their bar clientele. The result is noise from morning to night. Not relaxing at all. Other things...dirty pool, staff only speak Portuguese, no hot water for two days, wifi often didn't work or was very slow.

    So while the hotel and landscape is beautiful, the experience is not. I don't recommend staying here at all. I do recommend going to the bar one night for a sunset drink.

    • Stayed: November 2015, traveled with friends
      • Sleep Quality
      • Cleanliness
      • Service
    Thank albertsquarebcn
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
    Reviewed 2 November 2015

    Morro de Sao Paulo is beautiful. Start point is the harbour. Lot of boats and people coming day and night and most time musik. Whow want's the best view and is not senstive to noise, will have a beautiful view on the harbour and a beautiful stay in this hotel. We are a family from Germany and staied there for two weeks and loved it. But we knew about the noise, about Brazil, but also about the view. We had amazing two weeks and would do same again in future.

    Room Tip: Up hill is more distance to the noise.
    • Stayed: October 2015, traveled with family
      • Location
      • Rooms
      • Service
    Thank JoergRausch
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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