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Reviewed 28 May 2019 via mobile

Our stay was fantastic! The personnel is very friendly and helpful. They will try their best to accomodate all your requests, make your stay comfortable and have great and pleasant memories.

Special thank you to Mr. Bhoolee for being so welcoming and attentive to us during the breakfast! His service always made a beautiful start of the day :)

Date of stay: May 2019
Trip type: Traveled with friends
3  Thank _K8480VX
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Shangri-LaMauritius, General Manager at Shangri-La Le Touessrok, Mauritius, responded to this reviewResponded 2 June 2019

Dear _K8480VX,

Thank you for your kind review. You are exactly right, our team will do whatever they can to make every stay comfortable, accommodating and relaxing. We will take great pride in passing your comments to Bhoolee, and we do hope that we can see you again in the future.

Best regards,

Gerhard Hecker
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 28 May 2019

When you book a luxury resort for the first time, no matter the research you are always rolling the dice to some extent. .....however with Le Touessrok you need not worry - everything is as you’d expect with truly impeccable genuine 5* service across all departments and all levels of staff that couldn’t be faulted - anyone who rates less than 5* either doesn’t understand how to rate objectively or is less than honest with their motives - if you want a get-away-from-it-all truly chillaxing experience then Touessrok is the place for you

Room tip: Upgrade to Frangipan a must, sea view = can be v windy, lagoon view = sheltered
Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank Colonel_Mustard103
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Shangri-LaMauritius, General Manager at Shangri-La Le Touessrok, Mauritius, responded to this reviewResponded 2 June 2019

Dear Colonel_Mustard103,

Your review was amazing to read. It was very heartwarming to see that you have enjoyed your stay with us here to such an extent, and we wish for every guest to leave with the sentiment. We hope that you were able to fully relax, recharge and escape in our private Personal Paradise.

Best regards,

Gerhard Hecker
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 27 May 2019 via mobile

My husband and I wanted to have a legal and dreamy beach wedding so we were deciding between Seychelles and Mauritius.
At the end we booked Mauritius (Shangri-La) for ourselves and our closest family members, and we didn't regret it.
The wedding turned out to be more than we could have ever imagined. Prithee (the wedding coordinator) helped us organize a custom wedding in only 2 weeks!!! Even during her holiday leave she was helping me with every single detail.
I have never experienced so much sadness that we all had to leave this place, but we also promised to come back for a longer stay, because we only stayed for 5 nights.

PS - The buffet food was amazing!! If you are planning a wedding there, try to have it as soon as you arrive or be careful not to gain weight.. :-)

Date of stay: May 2019
Trip type: Traveled with family
4  Thank Dijana C
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Shangri-LaMauritius, General Manager at Shangri-La Le Touessrok, Mauritius, responded to this reviewResponded 2 June 2019

Dear Dijana C,

Thank you for your review, and congratulations once again on your wedding! It was our honour to have you here for your special day, and Prithee would have been absolutely delighted to know that you loved every element of your day.

Just as you were sad to leave, we were sad to see you go! We hope you will come back and stay with us again in the future. We wish you a lifetime of happiness together.

Best regards,

Gerhard Hecker
General Manager

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Reviewed 27 May 2019 via mobile

We were here for 10 nights and I cannot explain how good this resort is. From the service and staff to the stunning location and the views. This was our first stay at a Shangri-La hotel and we will definitely be staying at their hotels worldwide after this!

Breakfast and dinner was great, the food was exceptional at Le Bazar every night and a special thanks to chef Richie who was always at hand to cook us up anything we wanted however we wanted it!

We were kindly upgraded on arrival to the Junior Hibiscus suite and the room was excellent. The views are incredible, it’s clean, spacious and packed full of amenities. A special mention to our butler Venesson who was always around to have a chat with us, make us feel at home and make sure everything was perfect!

A massive thank you to Subiraj Katoorah who did an exceptional job in assisting me to arrange the perfect proposal night for my fiancé. He was brilliant before we had even arrived and made sure everything down to the finest details were exactly how I had imagined it - his help really made this a stress-free, memorable holiday and we cannot thank you enough.

Finally, a big thank you to all other staff at the hotel, everyone was so friendly and always willing to help in any way.

Overall, an absolutely amazing stay, Shangri-La really go that extra mile to make it one of the best in the world. We will 100% be returning.

Date of stay: May 2019
Trip type: Traveled as a couple
3  Thank nikeshpala
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Shangri-LaMauritius, General Manager at Shangri-La Le Touessrok, Mauritius, responded to this reviewResponded 2 June 2019

Dear nikeshpala,

Firstly, congratulations again on your engagement! It is always so special to be a part of these moments, and Subiraj would have been honoured to have helped you plan the perfect proposal. We wish you both a lifetime of happiness.

To hear that you were impressed with our property is so heartwarming, and to be considered one of the best in the world is a true compliment. We love impressing our guests with our culinary options, and our skilled chefs will always take on the challenge of creating special dishes at request from our guests. We are so glad that you loved the food throughout your time here!

We will make sure to pass on your thanks to every person mentioned, and we look forward to welcoming you both back again soon,

Best regards,

Gerhard Hecker
General Manager

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Reviewed 26 May 2019

This has been our 6th visit to Le Touessrok in Mauritious, and whenever we have arrived there have been friendly faces to welcome us, many that we remember from past holidays. We always feel that we have arrived at our second home. This year it was lovely to be welcomed back by Nathaniel Thomas who was waiting with some of his staff as we got out of our taxi.
The food was as good as ever, with the most fantastic variety of savoury and sweet items.
At breakfast we were welcomed by Mundil most mornings and Maria and her colleagues were on hand to produce however way we wished our eggs to be cooked, always with a smile. The crepes were fantastic, thankyou to everyone.(We now have to go on a strict diet!!) A big thankyou to Shabnum, Shaloo, Karen and Book.
There are four restaurants for you to choose from for your evening meal and they are all excellent. Noel, Dario and Jeans Francois in the Republic treated us like royalty, along with their staff, thankyou.
When dining in the Bazaar there is so much choice I found it hard to decide what to try, everything is so well presented, we will return, I hope in a couple of years time.
It's impossible to mention everyone,but thank you to Bhartee and Sandra, Prisca and her staff in the Spa, Devika and Vicki in the pool and bar area, super cockails!!
Also Raj, for finding the most exquisite shell's.
We probably had the best two weeks weather we have ever had, so May is the time to go to Le Touessrok.
Hope to see you again
Sue and John Lee

Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
4  Thank Supercook2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Shangri-LaMauritius, General Manager at Shangri-La Le Touessrok, Mauritius, responded to this reviewResponded 2 June 2019

Dear Sue and John,

It was wonderful to see you again on your 6th visit to Paradise! As you mentioned, this is your second home, and our team look forward to welcoming their friends back every time you visit.

We truly appreciate all of your comments, and it is fantastic to know that you've been enjoying every meal you've had here. We try to keep a huge variety available in Le Bazar so that every whim and taste can be catered for, and it seems that we succeeded!

We will take great joy and pride in passing your compliments to the team, and we can't wait to see you again for visit number 7. You are always welcome.

Best regards,

Gerhard Hecker
General Manager

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