We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
Andrea C
Laval, Canada

A few days away

4.0 of 5 bubblesReviewed Feb 24, 2020
First I want to thank the Manager Trupti for her kindness. We stay at this hotel when ever we visit Massena and the surrounding area. We are always very satisfied with the service, the room ,the breakfast. Everything is to our liking. All the rooms are on the back side so no noise from highway. The room is always clean. The furniture has been upgraded and is very comfortable. Beds are comfortable and we sleep very well.The location is perfect to get into town or to visit other areas such as Potsdam or Ogdensburg. We will stay here again on our next visit and would recommend this hotel.
Date of stay: February 2020
Room Tip: We have tried four different rooms and all were to our satisfaction.
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tina M, Other at Econo Lodge Massena Hwy 37, responded to this review
Responded Feb 27, 2020
Hi Andrea C,

Thank you so much for taking the time to tell us about your wonderful experience with us. We are so encouraged to do good always for our guests. We are really appreciative of your generous compliments about our great staff especially Trupti, convenient location, comfortable bed, clean rooms, and breakfast. We are glad you enjoy staying with us and we hope to see you again soon.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nearby Hotels
₱9,158
₱8,860
Fully refundable
  • Priceline
    ₱8,862
  • Expedia.com
    ₱9,156
  • Hotels.com
    ₱9,158
3.9 km from Econo Lodge Massena Hwy 37
Free Wifi
Free parking
₱5,434
₱5,282
Fully refundable
No prepayment needed
  • Priceline
    ₱5,283
  • Expedia.com
    ₱5,282
  • Hotels.com
    ₱5,283
4.7 km from Econo Lodge Massena Hwy 37
Free Wifi
Free parking
The NEW Sign
₱8,143
Fully refundable
No prepayment needed
  • Priceline
    ₱8,144
  • Expedia.com
    ₱8,143
  • Hotels.com
    ₱8,145
5.9 km from Econo Lodge Massena Hwy 37
Free Wifi
Free parking
Go to your Happy Price
  • StayForLong
  • Algotels
  • Choice Hotels
4.2 km from Econo Lodge Massena Hwy 37
Free Wifi
Free parking
₱5,597
₱5,405
  • Choice Hotels
    ₱5,405
  • Priceline
    ₱5,406
  • Expedia.com
    ₱5,405
Free Wifi
Free parking
₱4,273
Fully refundable
No prepayment needed
  • Priceline
    ₱4,274
  • Expedia.com
    ₱4,290
  • Hotels.com
    ₱4,291
12.4 km from Econo Lodge Massena Hwy 37
Free Wifi
Free parking
₱4,435
Fully refundable
No prepayment needed
  • Priceline
    ₱4,436
  • Agoda.com
    ₱4,444
  • Vio.com
    ₱4,436
12.8 km from Econo Lodge Massena Hwy 37
Free Wifi
Free parking
₱2,809
Fully refundable
Go to your Happy Price
  • Booking.com
    ₱2,681
  • Expedia.com
    ₱2,728
  • Hotels.com
    ₱2,820
17.6 km from Econo Lodge Massena Hwy 37
Free Wifi
Free parking
I spilled a splash of water as I filled my kids cup from our 21 liter jug we have for our 5 day roadtrip and I cleaned the water up and we'll just look at the towels disgusting if there not mopping the floors what else are they not cleaning  stay away better places to stay
₱2,849
Fully refundable
No prepayment needed
Go to your Happy Price
  • Booking.com
    ₱2,849
  • Expedia.com
    ₱2,860
  • Hotels.com
    ₱2,861
17.8 km from Econo Lodge Massena Hwy 37
₱7,394
₱6,191
  • Priceline
    ₱6,193
  • Skyscanner.com
    ₱6,203
  • Hampton
    ₱6,149
18.3 km from Econo Lodge Massena Hwy 37
Free Wifi
Free parking
View more hotels in Massena
Reviews (98)
Filter reviews
98 results
Traveler rating
36
36
15
3
8
Traveler type
Time of year
LanguageAll languages
Traveler rating
36
36
15
3
8
See what travelers are saying:
Selected filters
Filter
Updating list...
5 - 10 of 98 reviews
Reviewed February 18, 2020

I spent about a week there with a team from my company for work, and would definitely choose to stay there again if ever I find myself in the area. I was most impressed by the new management and front desk staff. They went out of their way to help us with unexpected gestures of kindness in so many ways, that are above and beyond what I've seen anywhere else.

Date of stay: August 2019
  • Trip type: Traveled on business
    • Location
    • Sleep Quality
    • Service
1  Thank justicep2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tina M, Guest Relations Manager at Econo Lodge Massena Hwy 37, responded to this reviewResponded February 19, 2020

Hi justicep2017,

Thank you for taking the time to share your impressive review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a pleasant, comfortable, and hospitable experience. Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. We hope to impress you again during your next visit and we thank you for sharing your experience.

Thank you very much.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed January 26, 2020

I haven’t stayed at the hotel in a few years, but wowwww they have done an amazing job. The front desk staff is very friendly and willing to help. It’s very clean and lots of new updates. Also cheaper than any other hotel nearby. Location is only a 5 minutes drive to local restaurants and stores. Overall great experience and I’ll definitely be staying here again and recommending this hotel to anyone traveling to the area.

Date of stay: January 2020
Trip type: Traveled with family
1  Thank Amandarr84
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tina M, Guest Relations Manager at Econo Lodge Massena Hwy 37, responded to this reviewResponded January 27, 2020

HI Amandarr84,

We are overjoyed to discover the positive impression we made with our service and hospitality. It means so much to us to hear your positive comments regarding our staff hospitality. It is heartwarming to hear of how our efforts to give you a great experience, filled with hospitality, comfort, and convenience have been successful.

Glad to see your positive overall observations which shall definitely motivate us to serve our guests still better.
We look forward to welcoming you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed November 29, 2019 via mobile

The hotel was super clean and accomidating, very understanding about a late check in. The rooms are oversized and very clean! I was very happy when, personally escorted to our room and wished a good night. Beds were large and very comfortable. The bathrooms were also very nicely sized and they also had good towels! Super satisfied with my stay and would recommend this hotel to anyone!👍

Date of stay: November 2019
1  Thank 377kinjalp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tina M, Guest Relations Manager at Econo Lodge Massena Hwy 37, responded to this reviewResponded December 3, 2019

Hi 377kinjalp,

Thank you for taking the time to share your review and experience. It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments to our staff, clean and comfortable rooms, and we were able to meet your expectations of cleanliness and service in our hotel. We appreciate your review, and we can't wait to serve you again. Have a great day!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed September 28, 2019

I would recommend this hotel to anyone. The staff is very friendly and helpful. Ms. April was my housekeeper and she is absolutely wonderful at her job and it shows she cares. I will be visiting again!!

Date of stay: August 2019
Trip type: Traveled with family
Thank Crystal L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nilesh P, Guest Relations Manager at Econo Lodge Massena Hwy 37, responded to this reviewResponded October 3, 2019

Hi Crystal L,

Thank you very much for your kind review and recommendation. We are delighted that you enjoyed your stay and appreciated our place. Thank you for the kind words and compliment to our friendly and helpful staff and for rewarding our efforts in providing the best service to our guests. Looking forward to welcoming you soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed September 13, 2019 via mobile

It was my first visit to New York, it was perfect. It was my first time staying at this hotel and the staff was amazing. The rooms were clean ,comfortable and immaculate. The staff are very friendly and helpful , especially front desk staff were really helpful .They also provide with complimentary breakfast in morning and high speed Wifi network. I am extremely happy with my overall experience and would definitely like to stay there again.

Date of stay: August 2019
Trip type: Traveled with friends
Thank kenilpatel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tina M, Guest Relations Manager at Econo Lodge Massena Hwy 37, responded to this reviewResponded September 22, 2019

Hi kenilpatel,

We are overjoyed to discover the positive impression we made with our service and hospitality. It means so much to us to hear your positive comments regarding our staff hospitality. Your five-star review is greatly appreciated. Thank you for your compliments to our helpful staff, especially the front desk, breakfast, and high standards of cleanliness and hospitality. We thank you so much for your business and we look forward to your next visit.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
View more reviews