We booked our flights back in July 2024 for January 2025 and got Blue Extra so we could choose our seats and the add'l perks it's supposed to come with. Chose an early afternoon flight. We get an email in August 2024 that our flight was changed to 10:00 in the morning. We agreed that that wasn't an issue. They also changed our seats from row 19 to row 14 which was fine.
Today I go in to look at my reservation and find they changed our seats. I'm in row 6 and my hubby is in row 34. Got on chat with them and they were unwilling to change us to two seats together because they were "preferred seats" with an add'l $80 charge per seat. That's all that was available together and they wouldn't do it. I paid extra so I could choose our seats and they went and changed it without any notification. I can't find where to email someone who has any ability to do anything. I am so pissed right now.
I will update when I actually take the flight.