This was the worst experience with an airline I have ever had. I checked on my JetBlue app for the flight I had booked and confirmed months ago to my home from New York tomorrow. It was marked “cancelled”. This was the first I had heard of this. I called the airline hoping it was a mistake, thinking if the were going to cancel a flight I had booked months ago, they would have called or emailed me. But my call confirmed the flight had been canceled. I was told that they could rebook my 9 am 14 HOURS later so I could fly in the middle of the night and cool my heels in the airport for 14 hours first. Don’t ever book a reservation within airline. They don’t care about their customers at all!

For many people, they have to learn for themselves. Don’t. Don’t touch the stove when it comes to JetBlue, you will get burnt.

This airline cancelled my flight after 8 hours of delays. They were dishonest the entire time. Then everybody spent hours in painful lines to rebook (due to short staffing, which is preventable). On my next flight, I sat on the tarmac for 3 hours before they deplaned and cancelled again. I am not the only person to experience this. Please, save yourself the trouble and book anywhere else. The people next to me used their credits from a previous cancellation, and now they won’t make their destination either. Just like they didn’t the first time they tried JetBlue (hence the travel credits).

Truly as bad as it gets. At least spirit and frontier are honest about being bad. JetBlue has been very direct on shareholder calls about cutting costs to try and maximize shareholder profits, and it shows in the form of terrible quality. Never again.

It was the worst customer service flight. We had delays and delays ...we had no air in the plane. Then they announced that they're fixing it. Only Flight attendants are good..

Flight delay, very rough landing, ran out of most food (even items available for purchase), no Wifi, no in-flight entertainment. When I contacted customer service (at a flight attendant's urging) I was told that I should just bring my own snacks and download a movie before I fly. The flight attendants were friendly and helpful, but seemed embarrassed by the conditions on the plane. To sum up, on JetBlue, customers pay ridiculous prices and are then asked to bring their own food, bring their own entertainment, pay extra for traveling with carry-on luggage, pay extra for the privilege of sitting with their family members, and then have to deal with snarky customer service reps. I know JetBlue doesn't need my business, but they don't have to flaunt it.

My recent encounter with JetBlue Airlines was nothing short of a nightmare, and I am compelled to share my harrowing experience to warn others about the appalling service they provide. From start to finish, this trip was plagued with delays, cancellations, and an utter lack of care for their customers.

It all began with a 2-hour delay on our flight from JFC airport to San Jose. Although delays can happen, the lack of communication and transparency from JetBlue's staff made the situation incredibly frustrating and stressful for all passengers involved.

The real ordeal began on our return flight from San Jose to JFK airport, which JetBlue unceremoniously canceled without any prior warning. The alternative they offered was to reschedule us on a flight departing from San Francisco airport, which is about a 1-hour drive away from our intended destination! It's hard to fathom how an airline can think it's acceptable to make such a drastic change without taking into account the inconvenience it causes passengers.

To add insult to injury, JetBlue's lack of responsibility and concern for their customers became evident when they refused to provide any compensation for the additional expenses incurred due to their own incompetence. They did not offer any hotel accommodations for the unexpected overnight stay in San Francisco, forcing us to bear the cost ourselves. Additionally, they showed no willingness to arrange for transportation to the San Francisco airport, leaving us stranded and helpless.

As if the frustration wasn't enough, their customer service was an absolute disaster. Attempting to contact them by phone was an exercise in futility, as the waiting time to speak to a representative was a staggering 1 hour! Similarly, the wait time for their chat support was an outrageous 1 hour and 30 minutes! It's evident that JetBlue lacks the capacity or desire to address the grievances of their customers promptly.

Throughout this entire ordeal, the staff's attitude displayed a disheartening lack of empathy and understanding. It felt as if they considered us mere inconveniences rather than valued patrons who deserved respect and consideration.

In conclusion, my experience with JetBlue Airlines was beyond disappointing. The delays, cancellations, and subsequent lack of support and compensation have left me with a sour taste in my mouth. I strongly advise against choosing JetBlue for your travel needs unless you're willing to endure a series of unfortunate events and an indifferent customer service team. There are plenty of other airlines that prioritize their passengers and go the extra mile to ensure a smooth and pleasant journey. JetBlue has shown a complete disregard for their customers' well-being, and I will certainly not be entrusting them with my business in the future.