My recent encounter with JetBlue Airlines was nothing short of a nightmare, and I am compelled to share my harrowing experience to warn others about the appalling service they provide. From start to finish, this trip was plagued with delays, cancellations, and an utter lack of care for their customers.

It all began with a 2-hour delay on our flight from JFC airport to San Jose. Although delays can happen, the lack of communication and transparency from JetBlue's staff made the situation incredibly frustrating and stressful for all passengers involved.

The real ordeal began on our return flight from San Jose to JFK airport, which JetBlue unceremoniously canceled without any prior warning. The alternative they offered was to reschedule us on a flight departing from San Francisco airport, which is about a 1-hour drive away from our intended destination! It's hard to fathom how an airline can think it's acceptable to make such a drastic change without taking into account the inconvenience it causes passengers.

To add insult to injury, JetBlue's lack of responsibility and concern for their customers became evident when they refused to provide any compensation for the additional expenses incurred due to their own incompetence. They did not offer any hotel accommodations for the unexpected overnight stay in San Francisco, forcing us to bear the cost ourselves. Additionally, they showed no willingness to arrange for transportation to the San Francisco airport, leaving us stranded and helpless.

As if the frustration wasn't enough, their customer service was an absolute disaster. Attempting to contact them by phone was an exercise in futility, as the waiting time to speak to a representative was a staggering 1 hour! Similarly, the wait time for their chat support was an outrageous 1 hour and 30 minutes! It's evident that JetBlue lacks the capacity or desire to address the grievances of their customers promptly.

Throughout this entire ordeal, the staff's attitude displayed a disheartening lack of empathy and understanding. It felt as if they considered us mere inconveniences rather than valued patrons who deserved respect and consideration.

In conclusion, my experience with JetBlue Airlines was beyond disappointing. The delays, cancellations, and subsequent lack of support and compensation have left me with a sour taste in my mouth. I strongly advise against choosing JetBlue for your travel needs unless you're willing to endure a series of unfortunate events and an indifferent customer service team. There are plenty of other airlines that prioritize their passengers and go the extra mile to ensure a smooth and pleasant journey. JetBlue has shown a complete disregard for their customers' well-being, and I will certainly not be entrusting them with my business in the future.

Had a great flight on JetBlue Boston to London. Flight crew was wonderful and very attentive. Even more space was well worth it. Flight was on time and the best transatlantic flight I ever had. Food was very good.

Online checkin 24hrs prior to flight was swift but the kiosk at SFO airport was defective . Boarding was on time and ample overhead cabin spaces .Departure was dot on time and therefore the arrival too.On arrival bags arrived at the different aisle than the one announced therefore it took ages to locate.

As so many others have written, JetBlue has tanked their reputation for being a good airline. I travel a lot and you can no longer rely on their flights leaving on time and the likelihood of your flight being cancelled is incredibly high. When they do cancel your flight you get no assistance in rebooking and then they email you an insulting apology email saying so sorry but this was not our fault and oh you also get nothing unless you purchased travel insurance. They have become a joke of an airline.

My Jetblue flight from NY to ATL was cancelled last week an hour before I was about to leave my house for the airport. To date, the only communication I have had from Jetblue was the email regarding my flight cancellation. They did not rebook and it was impossible to call and speak to an agent. I had to rebook at the last minute on Delta (thank god for Delta), at 5x the cost. I will never fly Jetblue again.