flight was full, passengers were on standby, we were ask ( 4 adults and one child) to relocate our carry-ons in the bottom compartment and will receive $25. customer service took all of our information, no refund. I call Jet Blue customer service and chat and was told there is nothing in the system indicating refund, and the customer service desk are the ones who have to give refunds.

You can't make this up. This is the first time in my nearly 40 years of flying where an airline pilot took the mic in the departure lounge to chastise customers--who were already 2 hours into a 3-hour delay on the red eye from Barbados to JFK. He was late (for what, I have no clue), and he was advising us not to make him any later. Apparently, this particular red-eye has a reputation for long delays. In addition, for the lack service we're not being charged, say, Spirit Airlines prices, to say nothing of the upcharges on seats and baggage. The pilot's tantrum was too much. I'm never flying JetBlue again. This means connecting through Miami, but I'd rather that inconvenience than the offer of no service for what the prices being charged. I will never refer this airline to any of my frequent flier friends. A highlight is the actual people working the counters; they are doing their best with what appears to be a clumsy, customer-belittling, top-down management structure.

Be very weary when booking any JetBlue flight. I have been a JetBlue customer since the very beginning. I would always highly recommend them. The decline has been considerable. Customer service has a surcharge of $25 dollars to speak to anyone. We booked our trip in January for July. We booked two direct flights round trip. JetBlue knew in February that a direct flight from San Diego wouldn’t have a plane in July. They booked us on a return flight from San Diego with a connecting flight through Boston to New York. We were in the air when JetBlue called my home to tell us the connecting flight was canceled to New York. When we landed, we found out we were now on a connecting flight to LaGuardia not JFK. Our luggage was left in Boston. We get an email that they hold no responsibility for the flight cancellation or our luggage not making it on our new flight. We had to drive back to the airport to pick up our luggage two hours later. I wish I could say this was an isolated incident but there were many with similar and even worst horror stories about flights cancelled.

Last minute they told me that our tickets did not allow to have a carry-on. Why a bagpack was OK, but a bag on wheels the same size was not? I had to pay for a big bag check in. What a rip off! Also headphones were offered for a fee! I suggest that management start charging a fee for the use of the lavatory.

This is the worse company! I had a special trip due to my father passing and jet blue cancel me 2 times - first the cancel me on a Saturday from Fort Lauderdale but they were sending some people to Miami but to my family that we had to go due to very important event they did not bother to accommodate us. I was re schedule for Tuesday 25 same time at 5:30 pm and around 9 pm the flight was cancelled again — this is ridiculous !!! In addition I lost my trip to another place in Peru so I lost lot of money and jet blue said they won’t compensate me !!! As a frequent traveler No more jet blue !!! You should be responsible for the mentally damage and monetary damage. Even my son cancel his trip to Peru he did not want to travel again
Taxi spend !120
Plane tickets — $350
Car Reservation $100
Missing my dad terrible event priceless!