Last minute they told me that our tickets did not allow to have a carry-on. Why a bagpack was OK, but a bag on wheels the same size was not? I had to pay for a big bag check in. What a rip off! Also headphones were offered for a fee! I suggest that management start charging a fee for the use of the lavatory.

This is the worse company! I had a special trip due to my father passing and jet blue cancel me 2 times - first the cancel me on a Saturday from Fort Lauderdale but they were sending some people to Miami but to my family that we had to go due to very important event they did not bother to accommodate us. I was re schedule for Tuesday 25 same time at 5:30 pm and around 9 pm the flight was cancelled again — this is ridiculous !!! In addition I lost my trip to another place in Peru so I lost lot of money and jet blue said they won’t compensate me !!! As a frequent traveler No more jet blue !!! You should be responsible for the mentally damage and monetary damage. Even my son cancel his trip to Peru he did not want to travel again
Taxi spend !120
Plane tickets — $350
Car Reservation $100
Missing my dad terrible event priceless!

Paid for my flight for our family Disney vacation 8 months in advance, 10 hours before our flight they cancel it. Called customer service 1+ hour on hold 2 separate occasions, they offer to book me on a flight two days later from LaGuardia, but would not make any accommodations to get to my vehicle from my return flight that they could not reschedule from EWR a week later. So book a flight and have no way to get back to my car? Asked for a supervisor, another 1 hour hold. Horrendous experience with JetBlue, and their customer service is terrible. Thank God, United came through and got me a flight, the next day- had to pay for new flight and apparently JetBlue would refund me in 2 weeks for my cancelled flight. Don’t think they did me a favor, it’s required by Federal statute for cancelled flights. Stay away from JetBlue

I was taken off flight 503 July 14 for laughing at jokes be told on the plane by to gentlemen that were talking loud in front of me an my wife..

This airline has truly put my family through a lot of stress. Our flight was canceled due to the weather (which we understand was out of their control). They rebooked our flight in NY, an hour and 30 minutes away from us, without confirming or calling us. We were booked to go to FL from EWR (NJ). They changed our flights from NY to Boston and Boston to FL. We did not have anyone to drive us to NY, and they would not provide money for an Uber. The lady we spoke with was not helpful at all. She continued to try to schedule flights that departed from NY when we told her no one could drop us off. We are JetBlue Plus members, and she did not seem to care. We expressed the reason for our family trip, and she did not care. It was extremely hurtful and frustrating that this occurred when we needed to get to our grandmother ASAP. We officially HATE JetBlue because they inconvenience their customers. Very inconsiderate.