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“My first experience flying with Jet Blue”
Review of JetBlue


Reviewed September 24, 2022

My husband and I flew from Boston to London on Jet Blue. He has flown many times within the U.S. and has been very happy with Jet Blue, but this was my first experience with the airline. Although we had a rocky start due to cancellation of the incoming flight which was worrying, the airline flew a replacement aircraft in from JFK and we were only 30 minutes late. I was very impressed with the amount of leg room. I usually fly British Airways, but my last flight was so uncomfortable due to the cramped space that I swore I'd never fly with them again. The Jet Blue cabin crew was friendly and efficient and selecting food choices in advance was a great idea. Jet Blue will definitely be our first choice for flying across the Atlantic.

Date of travel: September 2022
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Christine B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (21,138)
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1,909 - 1,913 of 21,138 reviews

Reviewed September 23, 2022

Don't fly will Jetblue is my tip. JetBlue charged me twice for the same checked bag. I tried speaking with the representative at the counter, and she told me to call customer service. I called customer service they simply told me bag fees are non-refundable even when they are inappropriately charged by the airline. I guess that's how terrible airlines try to turn a profit.
Additionally, the screen on my flight from BOS to SAN was broken, and flights were delayed by at least 40 minutes going each way.

Date of travel: September 2022
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Travelingnomad27
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 23, 2022

The airline is fine in itself it’s the staff who have an issue. Very disrespectful and rude to a man who had been given a mask as a gift and the staff took it off him because he wasn’t in first class. Get a grip ppl!!

Date of travel: April 2022
Thank itsnooob
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 23, 2022

This is ridiculous, I could have flown another airline for the same price an hour later and been on a real airline. Instead I get nickel and dimed, a crappy seat and an hour and a half delay?!!

Date of travel: July 2022
Thank Brian H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 23, 2022

I think JetBlue is the best domestic airline. They the most flights between New York and Florida and generally the best fares.

Undoubtedly the best entertainment selection.

Date of travel: September 2022
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Richard S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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