I recently had terrible experience with JetBlue. I give them 0 if I could.
I booked a travel for my family on JetBlue web site. Next day decided to check the reservation and discovered that it was not active any more. Keep in mind that I did not receive any notifications.
Started to call customer support. I was told that because of COVID (?) my reservation was canceled. When I ask for explanation and ask to talk to manager they just hung up on me. I tried 3 more time with the same result: they refused to reinstate my reservation, refused to connect me with the manager and also refused to reimburse me - all that they offered was a credit. At some point they offered to reinstate my request if I pay additional $161 per ticket. And they never even apologize.
Worst experience with airline company in my live.