Both my flight on the way and back was delayed one day. One flight is understandable since it was wether related, but returning flight was because of them not having enough pilot. I was at airport until 4am, and the JetBlue staff came over if I can find a hotel to stay and she told me that JetBlue will refund the cost, $200+ . So I went ahead to stay in a hotel so I can get at least few hours of sleep instead of staying in freezing airport. I got back, and tried to reach the customer service, but it is always 4-5 hours wait. I finally get into the chat, and received a form to fill out. They refused to refund.
Their organization at Newark airport was horrible too. People were stuck at the gate. No where to sit, and over floating. They made us sit in the airplane for 4 hours.
Very very disappointed with their service. People were very frustrated. The worst is to lie straight in my face to say they will refund and they did not.