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Reviews (173)
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Reviewed 11 January 2018

We had a terrible experience here. First issue is that we checked in a couple of hours later than the scheduled check-in but the room was not prepared well. We were tired and we wanted to take a bath immediately, but the bathroom did not have a lock - instead there is a piece of tissue paper in the hole where the lock is supposed to be. We called the reception three times and waited for 30 minutes before someone came to check. When he came, he was arguing with the lady from the reception via his phone right in front of us, and when he left he did not even look at us, poor guy looked like he did not want to be there. He took another 30 minutes to fix it.

Second issue is that they did not tell us that only 2 people had breakfast out of the 4 people in the family room - the hotel website and hotel voucher clearly stated that there was free breakfast but no mention that not all will have it. They should clearly state it in the website otherwise this is false advertising.

Third issue is the pool - the water is extremely cold, even after an hour in the jacuzzi. We were not able to enjoy the pool. They should invest in a water heater.

Last issue is the general unfriendliness of the staff - the people barely looked at us, let alone smile or greet us. This is not what we expected for the amount we paid for. For a four star hotel, they have sub-par service. I would advise everyone to stay clear of this hotel if you want a nice vacation.

  • Stayed: December 2017, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Thank AnthonyBA2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 January 2018 via mobile

Benn to best western for a wedding party and stayed for 2 nights.
Very spacious and clean rooms. Nice vew out to the beach which is 500 meters away. Very good breakfast and a la carte menu in the spencers restaurant. As well the staff in there is very friendly and helpful.
Shopping mall is only a couple if minutes by car away and a driver will get you there with the hotel bus free of charge. Lots of places to go out to in the evening very nearby. (I can recommend joe's texan restaurant and pier one)
All in all a very good hotel. Would definetly reccomend to friends and come back to this place for my next stay in subic bay.

Stayed: January 2018, traveled with friends
Thank Swisstraveller162
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 1 January 2018

staff was very good. We had a 1 night stay at their Family Room but complimentary breakfast coupon is only good for two. Nice room though the bathroom door is not properly working. With breakfast which is also not very good because it is tasteless. The hotel lack staff especially during breakfast. We had to ask twice for utensils, no serving of water as they lack waiters attending to guest. I still have to ask for creamer, better if it is fresh milk. The coffee maker is not immediately refilled. Swimming pool is not ready when they said it has opened as the guard there has waited for his coffee to be done first before he get the towels. Pool not yet cleaned after the prior night event. They close the pool early hence our kids had not enjoyed the pool. Pricey hotel, not worth staying. They also gave priority to their walked-in buffet guest instead of their hotel guest to watch the firework display. We booked at this hotel because of their terrace view which we did not enjoy because of their rooftop. Failed. Will not booked this hotel again.

Room Tip: Their good rooms are very pricey.
  • Stayed: December 2017, traveled with family
    • Location
    • Sleep Quality
    • Service
Thank noie99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 26 December 2017 via mobile

My friend and went to the hot air balloon last February. We stayed that night and we love the location. It is close to neighboring good restaurants and a few roads away to the mall.

Room is very clean and the pool has a very good view. Recommend for those who want a quick getaway from the city.

Stayed: February 2017, traveled as a couple
Thank CaffeineIsLife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 23 December 2017

Main problems were ants in theroomcomingfrombaseboards on 5th floor. No coffee available in restaurant until after 6:30 AM. WIFI would drop out when needed and come back on after I complained. Be nice if room TV had USA Network. Service of all staff was excellent even promptness of spraying for ants each time I saw them and reported them.

  • Stayed: December 2017, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Morellwj3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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