We had a terrible experience here. First issue is that we checked in a couple of hours later than the scheduled check-in but the room was not prepared well. We were tired and we wanted to take a bath immediately, but the bathroom did not have a lock - instead there is a piece of tissue paper in the hole where the lock is supposed to be. We called the reception three times and waited for 30 minutes before someone came to check. When he came, he was arguing with the lady from the reception via his phone right in front of us, and when he left he did not even look at us, poor guy looked like he did not want to be there. He took another 30 minutes to fix it.
Second issue is that they did not tell us that only 2 people had breakfast out of the 4 people in the family room - the hotel website and hotel voucher clearly stated that there was free breakfast but no mention that not all will have it. They should clearly state it in the website otherwise this is false advertising.
Third issue is the pool - the water is extremely cold, even after an hour in the jacuzzi. We were not able to enjoy the pool. They should invest in a water heater.
Last issue is the general unfriendliness of the staff - the people barely looked at us, let alone smile or greet us. This is not what we expected for the amount we paid for. For a four star hotel, they have sub-par service. I would advise everyone to stay clear of this hotel if you want a nice vacation.
- Official Description (provided by the hotel):
- Strategically located in Subic Bay Freeport Zone perfect for business meetings, conventions, family, honeymooners & group vacation. ... more less
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