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“What I expected”

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Best Western Plus Hotel Subic
Reviewed July 15, 2016 via mobile

Hotel was nice. Room was clean, a/c worked well. Nice shower pressure. Good breakfast. Awesome pool, perfect temperature after a morning walk. Excellent and nice staff.

A couple of things. Didn't know you had to put you hotel card in a slot for lights and other electrics to work. One of the elevators was out, not a big deal as it wasn't too crowded.

Would definitely stay again if rate is under 100 USD.

Stayed: July 2016, traveled as a couple
1  Thank Peter G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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102 - 106 of 147 reviews

Reviewed July 12, 2016

Good place to stay.The bed is comfortable and my daughter and I loved the pool located in the rooftop.We also enjoyed the view from the top. My husband being a health concious was also happy that he was able to exercise on the gym while we are on vacation mode. Highly recommendable. We will surely be back on this hotel!

  • Stayed: June 2016, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Asiatravel.com
Thank jdelossantos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 9, 2016

Stayed for 2 days. The room was so clean and we specially love the bed. Breakfast set meal is included in the package but it was in big serving. The place was not difficult to find and very near to restaurants/mall.

We also enjoyed a lovely afternoon in the pool.

  • Stayed: June 2016, traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank KitsKuting
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 3, 2016

I stayed here recently, it proved to be a great location for having no car. The room itself was clean and stocked. The staff all smiled and said good morning. As per previous reviewers there is construction going on, that is what woke me....normally it is roosters in the Philippines. It was easy to walk across the road across the empty lot to the harbour front and enjoy walking along there and have dinner at the restaurants and just generally enjoy the local atmosphere. Please note that it was also close to the Ayala Mall close by. Around the corner from the Hotel is also a supermarket, which had a large focus on US goods. The area seems very safe.
Breakfast was very basic.
We ended up hiring the driver from the Hotel to take us to our next destination, who seemed to be a wonderful honest worker who held the management in esteem.

Room Tip: Pool has great views
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  • Stayed: July 2016, traveled solo
    • Location
    • Cleanliness
    • Service
Thank Charm_andsome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 3, 2016

I booked for 17 days stay, however, I was very frustrated and disappointed with the type of service that I left after two days and find me another hotel in SBMA,

First of all, I was not informed of construction going on besides the hotel not until I checked-in and my room was facing the construction area. There was noise even late at night, 10pm on Saturday night.

I could not make a local call, neither call the front desk. So I went down to the front desk and reported that my phone was not working. I explained, I used the instruction on the face of the phone that stated dial "4"for local call and the "Front Desk" button to make the calls. The personnel in the front desk explained that I should dial "2" first for local call and dial "o" for front desk. Then "why not put that on the phone instruction so there's no confusion" I said, but I only get blank stares from the front desk personnel and seem they could not understand the problem... they did not do anything about it..

I was made to sign that the "Hotel is not responsible for any valuable lost inside the room", and was advised to use the safe "box" in the room. However, I found that the safe "box" was not bolted down on the shelf in the cabinet and can easily be taken away, so I complain about that. The front desk send their personnel and that person explained that to bolt it down will take a while besides there's a camera in the hall way. Then "it'll be too late if somebody take away the safe, and why not focus on making the safe secure", I said. She only agreed to do my request to bolt the safe down when I insisted... but that did not happen I was offered to move to another room which I accepted.

The new room I was given, I found out that the shower drain was clogged (it was cleared by their maintenance personnel...)

The internet WIFI connection was so bad you could hardly connect or get a good reception.

The door to the fitness room was broken, wallpaper feeling off in my room, not the things you would expect for a hotel which has only opened for six months.

I was not informed that there was a road closing on the intersection where the parking lot of the hotel is adjacent to, and it was difficult to get out of the parking lot because of the traffic.

I was so frustrated and disappointed that second day of my stay I started looking for another hotel and checked out the next day.

Very, very poor service and management and not really ready yet to give quality accommodation and service...

Room Tip: This hotel is not ready to provide good service, book to another hotel...
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  • Stayed: May 2016, traveled on business
    • Location
    • Sleep Quality
    • Service
2  Thank ERNESTO P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Hotel Subic

Address: Lot C-5B Block C Dewey Avenue, Subic Bay Freeport Zone, Luzon 2222, Philippines
Location: Philippines > Luzon > Central Luzon Region > Subic Bay Freeport Zone
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 28 Hotels in Subic Bay Freeport Zone
Price Range: ₱4,031 - ₱8,817 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Plus Hotel Subic 4*
Number of rooms: 95
Official Description (provided by the hotel):
Strategically located in Subic Bay Freeport Zone perfect for business meetings, conventions, family, honeymooners & group vacation. ... more   less 
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