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“Do not book at this hotel”

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Subic Grand Harbour Hotel
Certificate of Excellence
Reviewed November 23, 2017

Do not book at this hotel. Upon check-in you will be surprised to know that there's no available room reserved. They said that they are fully booked for 2 years. How come there are reviews dated October 2017?

Stayed: November 2017
Thank Darion B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1 - 5 of 68 reviews

Reviewed October 10, 2017

this is my first time in subic grand harbour hotel. the staff were accommodating, the room is ok but the food sucks, few choices during breakfast. the beachfront is ok, but you cannot swim. I don't know if I can recommend the hotel to others

  • Stayed: October 2017, traveled on business
    • Rooms
    • Cleanliness
    • Service
Thank Rylan E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 14, 2017 via mobile

Good front desk assistance - Commendably, the ladies in the front desk and their OIC, Joy, professionally addressed our queries and patiently attended to our concerns. If only they are supported by good and considerate management who values customer centricity, okay na sana.

Videoke for two nights - We stayed for 3 days and 2 nights in this Hotel. And we were not ablet to sleep well for 2 nights! The owner apparently had made arrangement fo videoke up to 2am for two days! Sine we occupied MO1 (Mezzanine), we hear everything from the outside - imagine them singing (even shouting) "Bohemian Rhapsody"

No clinic/wellness facility and in house nurse/doctor - My 4 year old daughter had an asthma attack and fever on our 2nd night. Then we found out, no assistance was available for such cases - not even a shuttle service.

Poor wifi connectivity - there is barely internet connection inside the room. We had to go to the lobby to connect well to the internet.

Limited hours for swimming - kahit mabagal ang intenet, sige na..my pool naman. But wait! We came in for the swim around 4PM but we're advised that we can only swim til 5PM. Gagamitin daw ng may-ari. May "secret" exclusive pool party pala ung owner for the guests. Pinagsabihan rin kami to not put out things sa tables kasi reserved daw un for the the owner's guests. Di pala kami Hotel guests :( awang awa ako sa mga anak ko. The front desk ladies tried to compensate but it ruined our day already.

No tables inside the room - we ordered room service and we placed our food sa TV table and our kids used the floor as dining tables.

Extra extra charges - paid additional charges for one extra adult. The additional fees dows not covered toiletries - not even towels. We paid PHP100 for the extra towel on top of the charge of for the additional headcount.

Stayed: April 2017, traveled with family
1  Thank Daisy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SubicGrandHarbour, Guest Relations Manager at Subic Grand Harbour Hotel, responded to this reviewResponded September 17, 2017

Hi Ms. Daisy,

We appreciate you taking time to share your experience with us to improve on our services and for giving us the opportunity to explain our side regarding your concerns. As well as the commendation you have given for our Front Desk Staff and to our Hotel OIC.

It is our great new that your previous review last April has brought major changes that greatly helps us to improve the quality of our service in overall aspect. Now videoke is only allowed in an enclose area to avoid disturbance with other guest. We also have a medical room that can attend any minor need of medical assistance, but for your case which was an asthma attack, a proper medical assistance or treatment is needed which is not normally available. However, we can provide shuttle assistance going to Bay Point Hospital.

For the WiFi Connection, we recently had a major upgrade to better serve guest even on peak dates. We even provided LAN connection is some rooms which can provide stable and continues connection. Maybe you can visit us again for you to be able to experience the changes and upgrade we have made for the past months.

Regarding the pool usage and access, as explained the last time, you might have misinterpreted our staff to whom you have spoken to. There are certain table that was requested by some guest but the pool was not reserved exclusively to any guest or any group. The staff was just asking and concerned to transfer you to a table that would be available on the whole evening. By that, we apologize if you find our restaurant staff very rude but hearing his side out he just want to offer a table that you will not be disturbed but still with the shading of the trees on that side of the pool area.

We hope that you find our reply to your concern adequate in the same way that we also accept and respect your review of our property.

Again, Thank you and we still look forward for you to consider us on your next visit here in Subic.

Sincerely yours,
Subic Grand Harbour Hotel Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 18, 2017

Among all the pools I've visited in SBFZ, theirs is my favorite. Tried several dishes from the resto and they were all great (esp the Pancit)! The staff were very accommodating, too. Would recommend to friends and family.

  • Stayed: April 2017, traveled with friends
    • Value
    • Cleanliness
    • Service
Thank kecaitag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SubicGrandHarbour, Guest Relations Manager at Subic Grand Harbour Hotel, responded to this reviewResponded July 19, 2017

Hi Ms. Cait,

Thank you for choosing Subic Grand Harbour Hotel on you most recent visit here in Subic Bay!

We highly appreciate you taking time to share your experience with our hotel. We are glad that you enjoyed your day tour in our swimming pool, our food and for the commendation for our staff. We highly appreciate your recommendation and rest assured that our hotel management and team will continue to strive to provide the most excellent service.

We would love to have you again and we are looking forward on your next visit! :)

Thank you and have a great day!

Best Regards,
Subic Grand Harbour Hotel Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 17, 2017

This Hotel has a accommodating Staff and very friendly. They always make sure that from time to time the needs of their guests are well attended. This Hotel is highly recommended for Family and Barkada. =)This Hotel has a accommodating Staff and very friendly. They always make sure that from time to time the needs of their guests are well attended. This Hotel is highly recommended for Family and Barkada. =)

  • Stayed: June 2017, traveled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Richard I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SubicGrandHarbour, Guest Relations Manager at Subic Grand Harbour Hotel, responded to this reviewResponded July 18, 2017

Hi Mr. Richard I,

Thank you for choosing Subic Grand Harbour Hotel on you most recent visit here in Subic Bay!

We highly appreciate you taking time to share your experience with our hotel. We are very pleased that you enjoyed your stay and for the commendation for our staff; rest assured that our hotel management and team will continue to strive to provide the most excellent service.

We would love to have you again and we are looking forward on your next visit! :)

Thank you and have a great day!

Best Regards,
Subic Grand Harbour Hotel Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Subic Grand Harbour Hotel

Address: Bldg 249 Waterfront Road, Subic Bay Freeport Zone, Luzon 2222, Philippines
Location: Philippines > Luzon > Central Luzon Region > Subic Bay Freeport Zone
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #9 of 28 Hotels in Subic Bay Freeport Zone
Price Range: ₱3,829 - ₱3,980 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Subic Grand Harbour Hotel 3.5*
Number of rooms: 69
Official Description (provided by the hotel):
Situated along the entertainment beach strip of Subic Bay Freeport Zone, Subic Grand Harbour Hotel is an accommodation ideal for business and leisure. The hotel is in close proximity to Subic shopping destinations, duty free shops and tourist spots. The hotel can even arrange for your tours for a hassle-free vacation. The 70 rooms at Subic Grand Harbour Hotel include modern amenities, spacious bathrooms and view of the Subic Bay. For the business traveler, the fiber-optic internet connection will make sure you stay connected. The hotel also features facilities which include a swimming pool, fitness center and an in-house spa for your relaxation needs. The hotel even has a room for your driver to stay-in at a cost. The hotel also serves a buffet-style breakfast with fresh coffee. Within the vicinity of the hotel, guests will have the option to visit plenty of local bars and restaurants for more tastes to try. Water sports like jet-ski and parasailing can also be booked via the Front Desk. At dusk, the hotel is the excellent spot to watch the sunset and have a romantic dinner under the stars afterwards. Book your next vacation now at Subic Grand Harbour Hotel. ... more   less 

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