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“Quaint Boutique Hotel”
Review of Subic Park Hotel

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Subic Park Hotel
Reviewed November 28, 2017

The location is excellent. This is a beachfront hotel and the sea is just a few steps away; although the room that we were given did not have much of a view. The facade of the hotel is very nice, but the lobby is the real highlight of the place. My wife and I loved the homey feel of the reception desk, the waiting area and the staircase. We also liked the Christmas decorations throughout the hotel. The room itself was also nice enough, although the bathroom's design wasn't consistent with the rest of the property. It's like they ran out of budget when it came to the bathroom =P The buffet breakfast was nothing special, but having one in the first place is a pleasant surprise; considering the affordable price. The WIFI connection was fast. The staff was very friendly and courteous, which is also a big plus. The only thing that marred the otherwise awesome experience that we had is the noise from the neighboring bars and that kept me awake until way past midnight; although the hotel couldn't be faulted for that. Overall, we had a great experience at this hotel and we wholeheartedly recommend this hotel in terms of value for money.

Stayed: November 2017
Thank Mark Joseph R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1 - 5 of 168 reviews

Reviewed November 28, 2017 via mobile

We are currently staying here at Subic Park Hotel. My girlfriend and I love the ambiance so much. We felt CHRISTMAS! Also I dont think weve ever been to hotel like this before. So much effort has been put into the interiors it makes you feel as if you are staying inside someone elses home. A warm and homey one! You kinda feel lile the whole interior reflects the home of the owner. Who I heard is the family of Miss International Kylie Verzosa!

The food is great as well! We tried the karekare since the staff said it was their best seller. It was amazing and not that pricey. You'd think food at hotels will cost you but at their restaurant, almost all menus are affordable. And a value for your money! It all tasted great! My favorite is the vegetable fuyong. A must try!


The staff at the resto are extremely nice too! We will surely comeback here next family vacation!

Stayed: November 2017, traveled as a couple
Thank Ace D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 21, 2017 via mobile

I am staying hete right now with my partner! Upon entering the lobby we were welcomed by the beautiful Christmas interior, tho when we arrived they wer not finished setting up. But kudos to the interior designer of the hotel. So much effort is put into the decorations! Also the staff and crew are genuinely nice! Will definitely recommend this to our friends and family!

Stayed: November 2017, traveled as a couple
Thank Darryl O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 12, 2017 via mobile

Contrary to reviews that I have read regarding friendly and polite staff, we experienced a cold and unfriendly treatment. From the moment we park infront of their hotel until we went out NO one greeted us and made us feel welcomed.

We arrived at hotel around 1:30pm today, 30mins earlier the standard check in time, the receptionist named JD informed me that there is a problem on the system of the site where I manage my booking thats why they didn't received my booking details and so he told us to wait at the pool area while he process our accomodation directly. After 30mins.of waiting at the pool area, we came back at the lobby coz it was hot out there with mosquitoes bitting us. Back at the lobby we saw two families/guest that were check in a breeze. Third guest arrived and like the other two, they were check in easily. But then, still no update from them of our status on our room coz we are really exhausted from out door activity. 45 mins of waiting I decided to cancel the booking and look for another hotel with courteous staff. No apologies made. It felt like they really don't want to accomodate us since we got the (supposedly) hotel room in a lower price.
We will surely NEVER going back at Subic Park Hotel.

Stayed: November 2017, traveled with family
1  Thank Gecila D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miggy P, Public Relations Manager at Subic Park Hotel, responded to this reviewResponded November 22, 2017

Hello Gecila! First and foremost, the Subic Park Hotel management -- on behalf of all of our staff would like to sincerely apologize for any actions or lack thereof that may have caused you to feel unwelcome. Your disappointment is completely understandable.

Although we recognize your concern, we would just like to share our side of the matter:
Upon reading your review, our management quickly launched a proper probing between all the staff involved or on duty that day. After a thorough evaluation we found out that there was indeed a problem with the system of one of our OTA (over-the-air) Reservations Partner, causing the delay of your booking details. We once again would like to apologize for that matter. Although this kind of tech problem is not rare when it comes to our third party booking sites, we understand how big of a hassle it is for our guests who just wants to relax and settle in upon their arrival. Please know that we are in the process of communicating with the said booking partner to fix and prevent issues like this in the future.

Regarding the other guests you saw checked-in before you, it was simply because their reservations did not encounter any technical problem. It is very unfortunate that the circumstances that followed your arrival somewhat made you feel like a victim of unfair treatment, we hope you believe us when we say that we see and treat every guests without prejudice, regardless of age, gender -- what room type or price.

We have also talked with JD, the front desk officer at the time to ascertain his side of the story, he revealed that it was in his best interest when he asked you to check out the pool area while you wait as he troubleshoots your reservation knowing that it may take some time to do so. JD also wants to extend his apology for any inconvenience he may have caused you.

We know that trying to explain our side will not make up for the discomfort you've experienced with us. We just hope that this sincere explanation and apology could suffice.

Subic Park Hotel is continually evolving to serve you better! We take comments, suggestions and reviews – be it positive or negative, very seriously. We believe that our most unsatisfied guests are also our greatest source of learning. So thank you still for your honest and informative review.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 7, 2017

Superb Wifi Signal.
All staff accommodating, always with a warm greetings and smiling faces.
Good food.
Rooms are decent but with small cockroaches roaming around.
Bathrooms are okay, with strong supply of water.
We stayed in Room 307, 310 & 315 which is Standard Deluxe and reasonably priced.

  • Stayed: October 2017, traveled with family
    • Value
    • Cleanliness
    • Service
Thank JLRSuperman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Subic Park Hotel

Address: Waterfront Road | Moonbay Marina, Subic Bay Freeport Zone, Luzon 2222, Philippines
Location: Philippines > Luzon > Central Luzon Region > Subic Bay Freeport Zone
Amenities:
Bar / Lounge Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #8 of 28 Hotels in Subic Bay Freeport Zone
Price Range: ₱2,267 - ₱3,376 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Subic Park Hotel 3.5*
Number of rooms: 30
Official Description (provided by the hotel):
A place in paradise! Subic Park Hotel is a famous hotel with a very cozy and elegant hotel in Subic Bay. With grand and luxurious decors hand-picked by the family who runs the business, guests are treated to an incomparable service and gracious Filipino hospitality. Every corner, from the reception area to the hallways, the decorations and ornaments are personalized, rooms are intricately styled to give a more homey experience. The hallway going up to the rooms are adorned with lovely furnishings and walls garnished with fine canvases collected by the ancestry when they travel. All of the rooms are graced with sophisticated interiors that exude a feel-at-home ambiance with only the finest amenities. Take a plunge in the hotel's swimming pool where you can experience R&R while looking at the incredible panoramic view of Subic Bay. The restaurant is also on the ground floor has a magnificent view of the swimming pool. Extraordinary Filipino Cuisines from sumptuous breakfast, lunch, merienda, and dinner, crafted and prepared by talented chefs for a very reasonable price. Commemorate occasions such as Birthdays, Weddings, meetings, Christenings, and seminars where we can arrange for you to make it as memorable as you want it to be. Subic Park Hotel is located along the Waterfront Road area of Subic Bay which makes it near the hot spots where you can hang around and enjoy the night away. It is also just a few minutes away from the shopping centers, Duty Free shops, and famous Theme Parks. ... more   less 
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