Had an awesome 2 night stay here in early Dec 2017. The property is not the newest but well maintained and clean - clean in the rooms/villas and the grounds are maintained, kept clean, and bug-free too. We saw pest control technicians working on our second morning there.
We stayed in B3 which might have been called El Sol. It's big and spacious, even the bathroom is spacious. It is on the ground floor and has a small outdoor (lanai/terrace) seating area right outside the bedroom. I loved having a kitchenette in the room although we did not get to use it and there were no utensils/dishes/cookware provided. Our room had 2 A/C units, one in the bedroom, the other in the living room area. Both worked very well.
Staff at the front desk, cafe, security, housekeeping were all nice and courteous. We felt that they genuinely wanted to make us feel comfortable and to enjoy our stay. They all did their best to give us whatever we asked for. The ladies at the front desk were extra patient with us while we were making our reservation and inquiring about rooms and rates. Security personnel checked on us in our room to make sure the people following us were our visitors and reminded us that guests are only allowed till midnight.
Our stay included buffet breakfast. The first morning it was set up and served outdoors by the pool (which is right outside our room). They might have had an event in the cafe that's why they set it up outside. The next morning, breakfast was set up in the cafe. Some of the breakfast items change daily. Pretty standard breakfast selection. Check with the staff if you have any requests like if you want your eggs cooked a different way than what's on the buffet.
Note: Food not purchased from Moonbay can only be consumed in-room.
The swimming pool was clean. It was cool and breezy after sunset but we went swimming anyway and had a good time. We wanted to use the hot tub but it was not on so we asked a hotel staff to turn it on.
It was a suprisingly awesome stay. Now I'm hoping I could go back soon...and include a visit to the waterpark.
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