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HeirOfTheSun
Metro Manila, Philippines

Barely adequate and needs a lot more work

3.0 of 5 bubblesReviewed Sep 7, 2016
Stayed for 3 days during a conference, twin bedroom.

Hotel itself seems old, but has undergone some renovations. The front desk is new, but parts of the room I stayed had some rusted lamps.

Room: Twin
GOOD
>Decent bed to sleep in
>Room service was regular and clean
>Modern flat TV
>Free wi-fi
>Soap and shampoo provided for, but small.
>RFID door locking

NOT SO GOOD
>Safe available but no power
>Thin walls
>Toothbrush provided, but very thin. Toothpaste provided.
>Refrigerator provided but ineffectual at cooling.
>Running hot and cold water for shower, but shower isn't as hot.
>Free wi-fi is slow to point of uselessness

Hotel:
GOOD:
>Buffet breakfast of 4 viands and small cafe of 6 tables.
>Food is Philippine fare but nothing exceptional.
>Respectful staff
>Very clean hotel and venue rooms.

NOT SO GOOD:
>Coffee provided is tasteless. Not bad or bitter, just tasteless.
>Inconsistent renovation. Some parts look old, some parts look new.
Date of stay: August 2016
Trip type: Traveled on business
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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17 - 22 of 78 reviews
Reviewed August 17, 2016

Small sized room, towels not that white anymore, edges of the towels were unravelling. Waiters would take your plates, you're not even done eating yet. Bring your own dental kits, conditioner, lotion. Disposable slippers were provided. Housekeeping and front desk staff were courteous, though. Restroom in bedroom had bidet. Poor wifi service.

Date of stay: August 2016
  • Trip type: Traveled on business
    • Location
    • Sleep Quality
    • Service
Thank annep145
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 29, 2016

Well, this hotel has a good service for a reasonable price. Staffs in frontdesk were helpful. I just noticed that signages in the hallway going to rooms were not helpful/missing. The advantage of this hotel was the room was big enough for the family. Parking space was also available for free.

Room tip: Rooms away from the stairs are quiet.
Date of stay: February 2016
  • Trip type: Traveled with friends
    • Value
    • Cleanliness
    • Service
Thank abreg2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 23, 2016

The first time i was in this hotel was shorter and it was like a maze going to our room in the 5th floor without the elevator Whew! This time, I requested to be in the lower level - 2nd floor..I somehow enjoyed the stay as i feel homey. I did my brisk walk in the morning and drop a visit at a nearby San Roque Chapel up in Dewey Road. It was fun to look around by foot..

The service is still the same - below par - . We requested for the repair of toilet and the chair as they sound irritating everytime we use them. I suggested to put on some grease to eliminate the sound just so they will act on my request with urgency. The sound in the toilet door has gone but not the chair. So the whole time we stayed in the room our ears are already numb with the sound.

Overall, it was a little bit better experience.

Room tip: get the lower floor.
Date of stay: June 2016
  • Trip type: Traveled on business
    • Location
    • Sleep Quality
    • Service
Thank Jelotz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 23, 2016 via mobile

Nice and clean facilities ....accomodating staff ...recommend for the nice venue of all occassion, birthdays ,weddings,seminars and others..

Very good food..and serve on time......
Rooms are clean and comfortable. ....

Date of stay: May 2016
Trip type: Traveled on business
1  Thank sallie20
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 13, 2016 via mobile

The Lobby looks really nice & modern but disappointing when you enter the rooms because it seems that they left out all the rooms in the renovation & focused only on the lobby & the ballroom or function room. The rooms looked like they havent been upgraded for the last 10 years. The room or the carpet also smells moldy. The buffet breakfast has a very limited selection and is not appetizing. The breakfast place is also very small and not for big groups like conventions. In the Convention room, the Low ceiling height is an obstruction in getting a good view of the Screen for the Audiovisual presentation.

Date of stay: April 2016
Trip type: Traveled on business
Thank Mimi M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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