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Reviews (37)
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All reviewsball pitenjoyed our staynice view of the beachkey cardsubic baybreakfast buffetfront desk staffpool areamjgymcoordinatoramenitiesplaygroundresto
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Reviewed 27 December 2017

the rate of the resort is for a 5 star however,
1. the lock on the CR inside the room is broke, they didnt repair it prior to our check in.
2. the buffet spread which they charge 800/person has only a few choices, in short its not worth it, and on a regular buffet everything displayed is included ,but for them its not. like they displayed coconut so you would think you can have the coconut, but you cant. the most worst is there are FLIES all over the buffet spread! so disgusting.
even the kids didnt like the food...
3. the beach closes early which is ok for the safety of the hotel's client , but was expecting that they clean the beach late that night or early in the morning, when i went to the beach in the morning around 9am its dirty u can see trash from yesterday like the plastic cups, used calamansi on the chair, etc
4. it takes forever for the towels (additional) to arrive our room ... like 3 room service call...

  • Stayed: December 2017, traveled with friends
    • Sleep Quality
    • Cleanliness
    • Service
5  Thank Chertano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 26 December 2017 via mobile

Hotel has nice facilities and has big pools and a nice beacfront compared to hotels in the area. Main issue is the service which is pretty bad. Calling reservation is hard and they only have a mobile phone which they do not answer, restaurant has little to offer and their breakfast buffet is limited. Room that we stayed in had a busted toilet which they never fixed. Check in and check out is an unpleasant experience. Would not recommend this place

Stayed: May 2017, traveled with friends
5  Thank Raffy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 12 December 2017 via mobile

Order: Omelette breakfast and Bangus Breakfast.

Rice: Old tasting Garlic Rice.

Egg: Old stock; salty, cook forgot to salt it and tried to fix it by salting it after it was cooked. Look at the yolk in the picture, just flat.

Omelet: Tasted like old egg.

Bacon: salty, when requested to touch it up to have some crunch it came back burnt tasting.

Sausage: I already lost my appetite.

Receipt: Order slip was given not Official Receipt.

Food was served cold.

Not even the view can change this experience. Makes one gag after eating. Horrible!

Stayed: December 2017, traveled with friends
4  Thank Kobe89144
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 16 November 2017

I don't usually leave reviews for Hotels, but in this case I felt obliged....
The hotel itself is excellent; great facilities, good room, nice views, good swimming pool, nice beach, and caters well for small children. The management of it is truly awful!

Check-in/check-out was a shambles and both took 45 minutes with only 1 member of staff on the counter.
Check-out is 12 noon, so you would expect that a lot of people check-out at this time, therefore have more staff!
Restaurant, terrible. Very little options on the menu, like 6 dishes and all overpriced.
Breakfast is a buffet, but when we arrived at 8:30 (breakfast starts at 7), there was nothing left..literally. We ended up with white bread and a small omelet. No pancakes, no bacon, no fruit. Coffee was way too strong like it had been sat for hours.
Dinner menu is the same so every day we were forced to go to find other resorts that offered food options (all at least 20 minutes drive). I booked this place as i wanted a stay in a resort where i could relax for 3 days not have to leave to get food.

I'm writing this in the hope that the management read it and fix the issues. For such a nice resort its such a let down and I won't be going back or recommending to anyone. Fix the restaurant and add more staff/train them better and this could be a 5 star hotel.

  • Stayed: November 2017, traveled with family
    • Value
    • Sleep Quality
    • Service
5  Thank MarkJ8hns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 November 2017

Service at the restaurant very slow. Took 30 min. to get a menu card. The restaurant was only 20% full. Then we were ready to order our waiter was cleaning up another table, what was the hurry? After we placed our order took another 30 min. to get the food, not so bad. Seems staff needs more training, they are friendy just not very professional. Our room was ok, also our key card hardly worked, sometimes took 10 min to get in. Pool was ok, but not very clear, a bit milky. the See was pretty good. Wanted to use the jetski but could only use it very limited area. The worst was at checkout. They had someone to see if anything was missing, 1glass worth about 50 cents, and a flashlight worth about I guess 5/10 dollars was missing. Now they said were is it. I find it a good idea that they check the rooms at the end but they should go through a check list at the start when we enter the room. The flashlight was never there missing from the start, and the glass at the 1 day was 4 glass but after room service the second day they could see we were only 3 persons so maybe they left only 3 glasses. I really never took anything from a hotel room.At the end they did not charge anything for the missing stuff. Breakfast was a sad story. 1star breakfast, Lunch and dinner 4 star, pretty good.Both nights very loud, second night called at 11pm if they could checkout where the noise was coming from, like 6/8 jumping talking very loud. The staff took care of the problem within 10 min. which was very positive.

Room Tip: Nice view 5 star, food 3/4 star. service 3 star, price 4 star.
  • Stayed: October 2017, traveled with family
    • Value
    • Sleep Quality
    • Service
5  Thank Raymond B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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