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Reviewed 5 May 2021

Business trip. Alway very clean, the ladies in the front desk are great, nice and very help full. Always make the process super easy for me, I stay there 2 times a week and Miss Carol and Annet always are very very helpful.

Date of stay: May 2021
  • Trip type: Traveled on business
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Review collected in partnership with Best Western
Thank joedianajesse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW Discovery Inn Madrid, General Manager at Best Western Discovery Inn, responded to this reviewResponded 18 May 2021

Greetings! Thank you for making the Best Western Discovery Inn your hotel of choice in Tucumcari. We greatly appreciate your warm acknowledgments of our staff and look forward to passing along your kind words. Don't hesitate to reach out to my office if I can ever be of assistance. We're always here to serve you!

Until next time, safe travels!

Best,
Donna, GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 May 2021

Nice clean, spacious room with comfortable beds. Quiet and easy check in and out, Grab and go breakfast which included hot foods as well as cold items. I was pleasantly surprised at how clean and big the room was for the low price.

Date of stay: April 2021
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Review collected in partnership with Best Western
Thank Q7391EIcarolh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW Discovery Inn Madrid, General Manager at Best Western Discovery Inn, responded to this reviewResponded 18 May 2021

Thank you for choosing Best Western Discovery Inn! We're delighted to hear you arrived to an easy check-in experience, enjoyed your room and woke to a good breakfast. Our aim is to make your stay easy, and that includes great amenities, service and cleanliness. Please consider our hotel your home away from home in Tucumcari!

Safe travels!

Best,
Donna, GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 May 2021

We are roadtrippin across the US and staying in hotels, so you never know what you will get. This hotel was above the quality of the budget hotels, but similarly priced. Comfy, clean room, quiet and a great breakfast! We had dinner at the Pow Wow, recommended!

Date of stay: May 2021
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Review collected in partnership with Best Western
Thank Partera60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW Discovery Inn Madrid, General Manager at Best Western Discovery Inn, responded to this reviewResponded 4 May 2021

Greetings! Thank you for the five-star review! We're delighted the Best Western Discovery Inn make a comfy stop along your travels. This is a great recommendation for us and the Pow Wow. They have a nice lounge too!

All of us are looking forward to welcoming you back. Until then, we wish you safe travels!

Best,
Donna, GM

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Reviewed 3 May 2021 via mobile

We've stayed at this Best Western several times while traveling between Phoenix and Chicago and it's been fine. This time was different. We made the reservation directly with the hotel 2 weeks in advance, received no email confirmation, called again a week before traveling and were told the computers were having problems with emails. We were given a confirmation number and were assured we had a reservation. After driving 10 hours, we arrived and were told they had no reservation and that confirmation number wasn't valid. And they had no more rooms! Luckily, we were able to book a wonderful room across the parking lot at LaQuinta and we'll be staying there in the future. So it all turned out fine!
I did call the general reservation number and they told us that our reservation had been canceled...on that day and not by us. So...it appears that they gave our room to someone else. We will be watching our credit card statement to be sure we weren't charged. Just be aware that although you make a reservation, it means nothing.

Date of stay: May 2021
Trip type: Traveled as a couple
Thank navatrix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW Discovery Inn Madrid, General Manager at Best Western Discovery Inn, responded to this reviewResponded 4 May 2021

Thank you for your past loyalty to our Best Western. I am sincerely sorry this error happened during your recent trip. I can understand how frustrating you must feel, especially after checking back to confirm. Please be assured that we do care, and are taking a deep look at how this occurred, how we can prevent it from happening again and how we can recover our guest's loyalty if it does. Hotels make mistakes occasionally. But, I can tell you that the team genuinely cares about guest comfort and satisfaction. If you would be willing to give us another chance, feel free to reach out to my office. I will assign a team member to personalize your experience from start to finish. Thank you again for your past loyalty and valuable feedback.

Best,
Donna, GM

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Reviewed 2 May 2021

Older property. A bit run down. Mattress was to hard for my liking. Air conditioning units very loud. Exterior entrance doors to units. Had to walk outside to get to all of the amenities. Which included breakfast, ice, places I used.

Date of stay: April 2021
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Review collected in partnership with Best Western
Thank klingerc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW Discovery Inn Madrid, General Manager at Best Western Discovery Inn, responded to this reviewResponded 4 May 2021

Thank you for reviewing your experience at Best Western Discovery Inn. I think you will find that many hotels in the Southwest were build with outside corridors. It is sunny here many days a year! But we recognize that everyone has personal preferences in hotel styles. The same goes for mattress quality. I am sorry for any discomfort with those and your A/C. When alerted to a guest concern, the team will quickly look for a remedy to get you back onto the comfortable experience that our reputation is built upon. If you plan on coming through again, don't hesitate to reach out directly to the front desk for personalized reservations.

Thank you again and we wish you safe spring travels!

Best,
Donna, GM

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