Stayed for 4 days. Very nice hotel room but you need to re train your front desk staff on how to improve customer skills, like being pleasant, attention to details, HOW TO SMILE etc since its a service industry.

However, I would like to commend your housekeeping staff for a job well done especially Ms Angel, inspite beng busy cleaning other rooms, she managed to grant my request.

Hotel has tastefully appointed rooms (albeit getting a bit worn and needing TLC) and a great view if you choose one of the full sea view rooms on higher floors. But the positives end there, unfortunately. Room rate of P9000 per night for 2 adults includes only some of what you see in the room -- if you ask for an additional pillow (there are only 2 pancake-like old pillows in the room for 2 adults), you are charged P100 per pillow, if you ask for a cover/blanket, you are charged upwards of P200+, the tiny water bottle (bottled by the hotel, we are not talking branded water bottles here) is free but the normal-sized small bottle is chargeable, and the list continues from there. Front desk staff would benefit from training – they are rude, unresponsive and do not understand they are the face of the hotel when a guest first checks in. If you call the reception from your room, the phone does not get answered or the person answering it pretends they are not the front desk – happened twice and when I asked about this to the front desk, the ladies just giggled as if bringing an elderly guest to the lobby for a simple request is acceptable behavior. Check-in takes more than half an hour per guest as there are several ladies at the front desk but only one of them works, while the other terminals remain vacant. They do offer 20% discount on room rates if room rate and security deposit are paid in cash, and only cash. Payment cannot be made with a debit card or GCash because "they would show on the terminal and people can see"...uhm, who can see? Strange. Wifi worked well the first day but not the second day. But most disconcerting factor for me was the lack of safety measures. Be very careful of COVID-related safety measures if you decide to stay at this hotel -- very hard to find hand sanitizer, even alcohol around the common areas in the hotel, or even at the reception/lobby area. More than 4 people crowd into elevator. I offered to show my vaccine card at check-in (which I thought was a requirement for hotel guests) and I was told "no need" by the senior agent at the front desk. Anybody can walk in without even a temperature check – the most basic of safety measures. There are two small pools in the hotel -- one that is an extension of the lobby and it is crowded in by dining tables for breakfast, lunch; and one on the 6th floor -- again surrounded by dining tables and which operates after 4 pm only – no entry before then, due to staffing shortages. Both extremely loud, with kids splashing in the pool and spraying guests trying to eat nearby. Pool cleanliness is not monitored -- some of the guests were swimming in the sea with their clothes on and then jumping in the pool – it felt more like a river in the neighborhood than a hotel pool. Solo travelling women – be careful about walking out at night, there are "girlie lounges," pawnshops across the hotel, and the clientele they attract. Hotel guests are accosted by vendors at the beach exit and by panhandlers in front of the main exit. Balut sellers start yelling up at the balconies to get guests' attention from 5:30 am and vendors loudly hawking their wares fill the day and early evening. They do have some ramps around the hotel for mobility impaired but they are not very consistently placed for full access.

The rooms are well laid out and our room had great cool A/C. We paid around P9000 /room. The best working part of the hotel was housekeeping. The room was very clean. The front desk employees were very slow and Check-In took 45 minutes. We paid for two nights of our room upon check-in and reserved for another two nights. We approached the front desk on our first night and wanted to pay for the remaining two nights to be told that our room had already been booked for the fourth night and we would need to vacate the room. Not wishing to give our hard-earned money to a hotel that made us unwelcome we agreed to leave one day early rather than fight the front desk to stay for one more night. On our second day after returning from lunch, we found our room keys had been deactivated and the hotel front desk admonished us for checking out late and slapped on a late check-out fee! It took about an hour to clean up their mess. Incompetent, unprofessional, uncaring would describe the front desk/reservation employees that made us feel unwelcome throughout our stay. Pity. The beachfront is very nice but starts getting loud at 5.30 a.m. onwards as vendors, hawkers of all types start peddling their wares and even shouting up to the rooms. There's no sitting on the beach as there are more vendors than guests even in the hotel-owned part of the beach as multiple vendors lounge/occupy this area of the beach. Beggars accost you at the hotel entrance every time you arrive/depart. Not a pleasant experience at P9000/night...