Inability to make reservations directly because flaw in hotels computer system was directed to use agoda app which increased price by 22 percent. Otherwise hotel is clean and in excellent location close to restaurantsMore
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The hotel staff were accommodating and responsive to requests. Despite short notice/booking and late check-in, our family was well accommodated.
The hotel room was good and spacious enough for a family of four. The beddings and sheets were comfortable. Basic toiletries were provided. The 24-hour restaurant was also a good thing. My kid also enjoyed swimming at the pool. The price was reasonable, too.
Our stay was good for the most part. We’re grateful also to the courteous and accommodating hotel staff.
Thank you for visiting us, and for sharing your experience. We are glad to know that you've had a great stay, and we look forward to welcoming you back soon!
Located a bit of a walk down from the main road, has a couple of shops, restaurants and laundries nearby.
Room was OK, clean but dated, in the case of some of the furniture - very dated and worn. Spacious enough, ample storage space. Wifi was a bit slow but worked.
There's a coffee shop in the lobby, but pricey and usually empty. Rooftop pool is small but looked quite nice.
Yes, you do have to sign a paper saying you won't bring in any food or drink at all (or pay a fine) which is very strange. When I checked out they had a sign up saying you could actually being in food - as long as it wasn't actual meals...
Thank you for your kind review. We are happy to inform you that we are ongoing with the gradual renovation works.
We have partnered as well with a food delivery app to ensure a relatively safe and trackable delivery, should the guest wishes to order food from another restaurant.
Thank you once again, and we look forward to welcoming you back soon!
The hotel is overall a. Lean place to stay with a comfortable bed. However they charge for everything. This is certainly their right but when there are problems they don’t reciprocate. That staff were very nice in every department. If you order any food you must pay cash. No room charges allowed. You are not allowed to bring food or you will be fined. You will sign a document stating the laws of the hotel guest and the various fines for checking in so you are aware. The security will go through your packages looking for any food that they can charge you with. But keep in mind this what they are instructed and they were all kind and nice. The pool has a hot tub jacuzzi which is hot and relaxing. There is now a high end restaurant in the lobby with steaks at 3000 pesos (about $60 usd). The pool in roof has also a bar and food. If you want a coffee you need to get that in the lobby. They will supply upon asking a hot water pot for your room. I do recommend the hotel and we like it here. They were able to fix our Wi-Fi on our second day and they tried the first day. They fixed the toilet sprayer leak immediately after called when the door would not open the room the door apart and fixed it. Talented smart and nice staff. Nice room.
Thank you for your kind feedback. We are glad to inform you that we have partnered with Grab Food to ensure a relatively safe and traceable delivery service for the guests who wish to order outside food.
Thank you as well for commending our team, and we look forward to welcoming you back soon!
The hotel has got greedy. You have to sign (under Duress) that if you bring in any food you have to pay Peso 3,000
Also the breakfast is now extra and not part of the room rate why?
The can to the shopping mall is no longer available
The meals in the Hotel have to be paid for as you eat. Not part of the account?
The booking was done properly 3 times yet I was told that I have to use PayPal. Then the manager apologised that the staff were wrong and need re-training
I now have breakfast outside as a principal. Better and cheaper
This Hotel talks about new rules
Good luck. Even your staff think it’s a backward step
Thank you for your kind feedback.
We would like to take this opportunity to inform you that we were able to reduce our rates almost by half, instead of increasing it in response to the inflation. We had a survey, and the far majority of our guests prefer to have room only rates and pay for breakfast as they consume it. They also prefer to pay a reduced rate, instead of having the "free shuttle" cost concealed in the room rates. In addition, they prefer to pay as they eat, instead of having to pay a security deposit or having an amount held on their credit card. That way, they can also have an expressed check out where they don't have to wait in Q to settle their pending bills, with all the possible late charges and disputes.
We respect your opinion sir, and we hope that you see the benefit and stay with us again in the future.
From the moment we arrived after our horrific experience in Manila The hotel was really nice. Friendly staff and most importantly all round clean.
The pool on the top deck was fantastic and great value for money.
Room service was super quick and having morning coffee and no not instant powder coffee was a fantastic welcome.
Thank you for your kind review. We are glad to know that you enjoyed your stay with us, and we hope to welcome you back soon!
