Name: OK, not great
Item: Prime Asia Hotel
Rating: 3
Author: Danno_99

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All reviews hotel is clean nice room wifi jacuzzi manila phillipines security

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8675309jennyigotyour

Toms River, New Jersey

655258

Reviewed January 1, 2023 via mobile

Problems but great staff and comfortable bed.

The hotel is overall a. Lean place to stay with a comfortable bed. However they charge for everything. This is certainly their right but when there are problems they don’t reciprocate. That staff were very nice in every department. If you order any food you must pay cash. No room charges allowed. You are not allowed to bring food or you will be fined. You will sign a document stating the laws of the hotel guest and the various fines for checking in so you are aware. The security will go through your packages looking for any food that they can charge you with. But keep in mind this what they are instructed and they were all kind and nice. The pool has a hot tub jacuzzi which is hot and relaxing. There is now a high end restaurant in the lobby with steaks at 3000 pesos (about $60 usd). The pool in roof has also a bar and food. If you want a coffee you need to get that in the lobby. They will supply upon asking a hot water pot for your room. I do recommend the hotel and we like it here. They were able to fix our Wi-Fi on our second day and they tried the first day. They fixed the toilet sprayer leak immediately after called when the door would not open the room the door apart and fixed it. Talented smart and nice staff. Nice room.

Room tip: Room 316 has been fixed up so all works now.

Date of stay: January 2023

Ask 8675309jennyigotyour about Prime Asia Hotel

Thank 8675309jennyigotyour

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Thank you for your kind feedback. We are glad to inform you that we have partnered with Grab Food to ensure a relatively safe and traceable delivery service for the guests who wish to order outside food.
Thank you as well for commending our team, and we look forward to welcoming you back soon!

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denniscasey

Sao Paulo, SP

416245

Reviewed October 19, 2022 via mobile

Should be called PAP

The hotel has got greedy. You have to sign (under Duress) that if you bring in any food you have to pay Peso 3,000

Also the breakfast is now extra and not part of the room rate why?

The can to the shopping mall is no longer available

The meals in the Hotel have to be paid for as you eat. Not part of the account?

The booking was done properly 3 times yet I was told that I have to use PayPal. Then the manager apologised that the staff were wrong and need re-training

I now have breakfast outside as a principal. Better and cheaper

This Hotel talks about new rules
Good luck. Even your staff think it’s a backward step

Date of stay: October 2022

Ask denniscasey about Prime Asia Hotel

1 Thank denniscasey

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Thank you for your kind feedback.
We would like to take this opportunity to inform you that we were able to reduce our rates almost by half, instead of increasing it in response to the inflation. We had a survey, and the far majority of our guests prefer to have room only rates and pay for breakfast as they consume it. They also prefer to pay a reduced rate, instead of having the "free shuttle" cost concealed in the room rates. In addition, they prefer to pay as they eat, instead of having to pay a security deposit or having an amount held on their credit card. That way, they can also have an expressed check out where they don't have to wait in Q to settle their pending bills, with all the possible late charges and disputes.
We respect your opinion sir, and we hope that you see the benefit and stay with us again in the future.

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vanessadX624UL

Lusaka, Zambia

63

Reviewed August 19, 2022 via mobile

Pleasant stay

From the moment we arrived after our horrific experience in Manila The hotel was really nice. Friendly staff and most importantly all round clean.

The pool on the top deck was fantastic and great value for money.

Room service was super quick and having morning coffee and no not instant powder coffee was a fantastic welcome.

Date of stay: August 2022

Ask vanessadX624UL about Prime Asia Hotel

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Thank you for your kind review. We are glad to know that you enjoyed your stay with us, and we hope to welcome you back soon!

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8675309jennyigotyour

Toms River, New Jersey

655258

Reviewed April 20, 2022 via mobile

Great staff. Comfortable beds.

Overall the best staff in the Phillipines based on 13 years almost monthly stays. The pool area was nice and the jacuzzi was a pleasure but you need to ask for them
To make it hot once in a while. The front desk was accommodating and did whatever they could to create a relaxing stay. Housekeeping on the second floor was spot on but the 4th floor seemed to forget towels and water quite often for some reason. The hotel had some closed pool days and nights for private parties which stopped paying guests the value they paid for but overall rooms were clean, the american breakfast was huge and the coffee shop they added in the libby made great coffee. We will stay here again. We do miss piccolo padre. Great job staff.

Room tip: 4th floor had better shape rooms. Our first room on 2nd floor needed a lot of maintenance. If you are coming to swim you may want call

Date of stay: April 2022

Ask 8675309jennyigotyour about Prime Asia Hotel

Thank 8675309jennyigotyour

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Thank you for your kind feedback. We have advised the 4th-floor team to be more attentive to details.

We are glad to know that you enjoyed your stay, and we look forward to welcoming you back soon.
We

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alvinpangan721

5

Reviewed March 28, 2022 via mobile

First visit

Room AC is good, bed and pillows not too comfy, Water faucet is too noisy when opened. Hallways smells cigarette, incomplete toiletries. Limited parking. Pool is open 24/7 which is good, jacuzzi has no shade goodluck during the midday sun. Food is bit expensive, a must try for the buffalo wings. I dont like the checkin time which is 4pm, in contrast with the usual 2pm, its too late. Wifi is too slow. Fridge is obsolete. Their ads from agoda include a free bed for children, which did not materialized.

Room tip: Better head out for the nearest mall SM Clark if you need to dine/lunch out.

Date of stay: March 2022

Ask alvinpangan721 about Prime Asia Hotel

Thank alvinpangan721

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Thank you for your kind feedback. We adjusted the check-in time to allow proper cleaning, disinfection, and sanitization following the newly implemented COVID prevention protocols.
We have taken notes regarding the other comments and will address them accordingly.

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OK, not great - Prime Asia Hotel

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