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All reviews pool area hotel room walking street short stay nice room wifi jacuzzi manila phillipines sir
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1 - 6 of 122 reviews
Reviewed April 20, 2022 via mobile

Overall the best staff in the Phillipines based on 13 years almost monthly stays. The pool area was nice and the jacuzzi was a pleasure but you need to ask for them
To make it hot once in a while. The front desk was accommodating and did whatever they could to create a relaxing stay. Housekeeping on the second floor was spot on but the 4th floor seemed to forget towels and water quite often for some reason. The hotel had some closed pool days and nights for private parties which stopped paying guests the value they paid for but overall rooms were clean, the american breakfast was huge and the coffee shop they added in the libby made great coffee. We will stay here again. We do miss piccolo padre. Great job staff.

Room tip: 4th floor had better shape rooms. Our first room on 2nd floor needed a lot of maintenance. If you are coming to swim you may want call
Date of stay: April 2022
Trip type: Traveled with family
Thank 801stevenp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Front Office Prime Asia Hotel, Revenue Management at Prime Asia Hotel, responded to this reviewResponded April 26, 2022

Thank you for your kind feedback. We have advised the 4th-floor team to be more attentive to details.

We are glad to know that you enjoyed your stay, and we look forward to welcoming you back soon.
We

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 28, 2022 via mobile

Room AC is good, bed and pillows not too comfy, Water faucet is too noisy when opened. Hallways smells cigarette, incomplete toiletries. Limited parking. Pool is open 24/7 which is good, jacuzzi has no shade goodluck during the midday sun. Food is bit expensive, a must try for the buffalo wings. I dont like the checkin time which is 4pm, in contrast with the usual 2pm, its too late. Wifi is too slow. Fridge is obsolete. Their ads from agoda include a free bed for children, which did not materialized.

Room tip: Better head out for the nearest mall SM Clark if you need to dine/lunch out.
Date of stay: March 2022
Trip type: Traveled with family
Thank alvinpangan721
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Front Office Prime Asia Hotel, Revenue Management at Prime Asia Hotel, responded to this reviewResponded April 26, 2022

Thank you for your kind feedback. We adjusted the check-in time to allow proper cleaning, disinfection, and sanitization following the newly implemented COVID prevention protocols.
We have taken notes regarding the other comments and will address them accordingly.

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Reviewed March 14, 2022

the manager lied and was caught out lying to my face and told me that my rate online was not accepted by the hotel, I was told that by Walid the manager that I must pay extra for my wife and two children after booking a room for two adults and two children

Date of stay: May 2021
    • Value
    • Sleep Quality
    • Service
1  Thank Aussienumber
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Front Office Prime Asia Hotel, Revenue Management at Prime Asia Hotel, responded to this reviewResponded August 18, 2022

Thank you for your kind feedback. The rate includes 2 adults and 2 kids with the existing bedding. Extra beds are chargeable.

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Reviewed December 2, 2021

We stayed in May 2021.
It was a nice room, clean hotel and pool. Services were a bit down because of the pandemic back then but still had nice meals.

Not a whole lot to do at the hotel so would recommend for a short stay.

Date of stay: May 2021
    • Rooms
    • Cleanliness
    • Service
Thank joelfc2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed November 3, 2021

1.) Hotel Room - it is OKAY. the showers are starting to be full of calcium deposits now, and need to be replaced.

TV needs to be replaced with a new tv sets, WIFI is serviceable, but the access points and routers need to be updated with new, faster, and reliable ones.

2.) Staff - Staffs are quite friendly and they make do with what the management has given them.

3.) Food is not bad. not the best.

4.) Speaking of Food, they have a NO OUTSIDE FOOD policy. which means you cannot even bring liquor inside your room. even 5 star hotels dont have this crazy policy. I know they are trying to survive the pandemic, but keeping your guests feel unwelcomed is not one way of surviving.

5.) Parking. They have parking for about 10 cars outside their building, and more parking are available at the adjacent lot. the problem is the adjacent lot can feel not secure at night time. feels like it is so easy for people break your windows.

I hate to give a bad review during this pandemic especially since the livelihood of so many people are at stake here.. but.. i really hope the hotel fixes its attitude with regards to food. there is a way to stay profitable in terms of food and still allow people to bring food into the hotel.

I also hate how the review has become about the hotel policy instead of things like location and service.

location, btw, is not bad. you do need to ride a trishaw to get to the walking street/ downtown.

Date of stay: November 2021
    • Location
    • Cleanliness
    • Service
1  Thank PSStevenU
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Front Office Prime Asia Hotel, Revenue Management at Prime Asia Hotel, responded to this reviewResponded November 4, 2021

Thank you for taking time reviewing our hotel. We are happy to know that you had a positive experience with us. We are gradually working on improvements, and have indeed renovated 30% of our inventory.
Our parking is monitored by roving security and CCTV.
With regards to the outside food policy, we are advising our guests before booking, and mentioning it on our website.
We are also notifying guests who book using third party platforms, and offering full cancellation flexibility until the check-in process. Our guests are being informed and we verify with them acceptance of our policy before checking in.

Thank you once again for reviewing our hotel, and we hope to welcome you again soon.

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