Misinformation to pre arriving guest. I was told that they strictly follow their covid-guidelines that only 2ppl is allowed per room even if i book a family suite. I fully understood and booked 3 rooms for the six of us. It's just very disappointing that when we checked in MOST STAFF DOESN'T EVEN WEAR MASKS. Bell man, housekeepers, housemans/runners. We were informed that the restaurant is closed but when we went back from dinner we were not allowed to park anymore because apparently there are restaurant customers which is very contradicting from what we were told. I understand that they don't prioritize guest parking, that it's first come first serve, but they should've told us that atleast before going out for dinner thinking we could still park as a normal hotel guest. They also let guests randomly walked in the property without their masks. Rules and guidelines were poorly informed. Restrictions and regulations were not followed. The pool guys was very rude, i'm very sure i'm not the only one saying this because i read some reviews in different websites from guest and we feel the same. The facility/rooms is just right for the price. But the service, safety&security didn't even match the 4star rate that they claim they are.

Stayed in this hotel with my girlfriend, the A/C couldn’t handle midday heat, also when we arrived carpet wasn’t vaccumed, lots of dirt, there’s even a pistachio on the floor 😂. Ive been to nicer motels than this place.

Now I have visited Prime Asia on a good number of occasions since it opened some 7 years ago or so,and I have never witnessed such a decline in a hotel and is clearly lacking investment.

I believe some of my comments below may have been included in a previous review re:housekeeping but it’s clearly got worse

Check in was nice and smooth and I managed to get into my room early which was appreciated but upon entering my room the room attendant was telling me when his days off were , in fact he did this on a daily basis,no doubt to remind me to give him a tip as I would be leaving the hotel when he was on day off.

In my professional opinion as a healthcare professional the standard of cleaning in this hotel leaves it open to Norovirus,the room attendant trolley had no cleaning chemicals on board and their idea of cleaning was to use a dirty towel to wipe over surfaces,luckily I travel with bacterial wipes so I was able to clean the limited surfaces that I used..see pictures of Filthy sinks,shower screens and rotten door frames..it makes me wonder how clean the air con is

The beddings were of poor quality, torn, frayed and washed out grey.
The mattress had springs coming out the side of it

The waiting staff in the poolside restaurant are always attentive but when I asked for a beef Kaldareto the chef served me a pre cooked beef bulalo complete with Shin Bones..obviously disguised as a Kaldareto.

The views from the roof top pool are now spoiled by a much larger building being built and then there are trip hazard due carpeting lifting off the floor at the edges.

Luckily there are plenty of other hotels to choose from and that’s what I will be doing in future.