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1 - 6 of 178 reviews
Reviewed 28 February 2021 via mobile

Stayed here with my girl for our monthsary, the room we were given wasn’t that bad. It was clean and it even had a separate bath tub which was nice. When we arrived, we were given a parking space in front of the hotel, the weather wasn’t that great so we felt lucky that our pick up truck was just right in front. The next day, a phone call from the front desk woke us up around 6am to inform us that they will be turning off the generator to let it rest for a while because it turns out that there was a blackout due to the typhoon. It was no big deal for us since it wasn’t that hot and the room was cozy, when I grabbed my bag to get some stuff I saw that there was water leakage from the window and some of our bags including our important documents were soaked but we didn’t make a fuss about it at the reception because we’re not the type to complain. Now this is what triggered us, when we went out to get breakfast we saw shattered glass in front of the hotel near our truck but we didn’t notice that our hood and windshield got damaged because it was wet, we only saw it when I cleaned the truck and there were shattered glasses on it’s rain gutter and that’s when it dawned to us that it was because of what happened at the hotel. We tried to liaise with the hotel’s GM but unfortunately they were denying that it was from their hotel even though you could still see the glass debris right in front of their hotel and they insisted that they weren’t liable despite the fact that we were parked in their property. Not impressed with how they handled our concerns but anyways, we won’t be coming back.

Date of stay: November 2020
Trip type: Traveled as a couple
Thank santoskid
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 21 November 2020 via mobile

Kudos to all the staff who serve us at upper deck bar and resto, staff are attentive and courteous, especially Ryan. The food was excelent and superb. Kuddos to the Chef on duty. Crispy Pork Belly Kare-Kare is a must!!! Exceeded our expectations. Best rooftop haven in metro angeles. Love you guys!!!

Date of stay: November 2020
Trip type: Traveled with friends
Thank Islaz19
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Penthouse Hotel, Agency / Consultant at Penthouse Hotel, responded to this reviewResponded 28 November 2020

Dear Ms. Islaz19,
Warmest Greetings from the Penthouse Hotel & Residences!
First of all, we would like to thank you for having stayed with us. We are deeply honored that you have chosen the Penthouse Hotel as your “home away from home”. And we are happy to see, based on your feedback that our Food and Beverages staff exceeded your services expectations provided to you as having been good ones.
We highly appreciate your feedback and we are glad to see that overall while you were staying with us.
In the meantime, we all wish you lots of success and all the best for now, and in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 15 November 2020 via mobile

The hotel suffers from lack of maintenance - the wear and tear is extensive.
PHP 10k for the Jr. Suite is not worth it.
The staff at Upper Deck (rooftop) were more occupied chatting together, and forgot the guests at the pool area.
The staff at the Reseption were very friendly, polite and professional.

Date of stay: November 2020
Trip type: Traveled solo
Thank CaptainMSJ
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Penthouse Hotel, Agency / Consultant at Penthouse Hotel, responded to this reviewResponded 27 November 2020

Dear Mr. CaptainMSJ,

Warmest Greetings from the Penthouse Hotel!

First of all, we would like to thank you for having stayed with us. We are deeply honored that you have chosen the Penthouse Hotel as your “home away from home”. We do appreciate you taking the time to inform us why our services rendered did not meet your expectations. By not paying attention to the said staff during your stay and the management is an ongoing process to improve more the Hotel Facilities. We can learn how to make things better so that your next stay here with us will be a hopefully nicer experience for you. Kindly be advised that every issue that you have mentioned has already been addressed properly to the department in charge and we are making our best, to in the future prevent these things from happening again. Please accept our sincere apology for any trouble or inconvenience that was caused to you by this incident. Again we highly appreciate your feedback, as it will assist us in becoming better at what we do.

In the meantime, we will wish you lots of success and all the best for now, and in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 27 April 2020 via mobile

Nice hotel, but there were rat droppings under the bed. And then baby rats. The mother wasn’t around, just the little ones. Upon complaining, they pretended to not understand English. The neighborhood had several buildings under construction so it may have been a temporary problem.

Date of stay: December 2019
Trip type: Traveled with family
1  Thank Cariocatom
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 5 November 2019 via mobile

I've stayed at this hotel a few times before, every visit there's an issue with the elevators, i was staying on 2nd floor where the elevators don't stop, so the stairs are the only option, i can't believe even after a few years the owners of this nice comfortable hotel doesn't fix the problem, obviously they don't care about the problem or just don't want to spend the money. The room i had was great, very comfortable bed, the room smelt of smoke so i requested the housekeeping to spray the room a few times, after 1 day it was OK, did have an issue with electricity turning on & off a few times but eventually it was fixed. I really like the location & quality of this hotel, im doubtful the owners have any intention of fixing the unreliable elevators so take that into account if you intend to stay there

Date of stay: November 2019
Trip type: Traveled solo
Thank 40chrisy
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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