Possibilities are great for this rooftop restaurant but terrible, uncaring staff and long waits for meals even when you are the only ones there. A total of 5 different staff members waited on us for as we sat quietly wondering which personnel were working among the staff that were busy talking and laughing at the bar. After waiting for our meals, no one came to check on us until it was time for the check. My dish was okay, but then it is hard to mess up spaghetti while my wife’s porterhouse steak was definitely not cooked to medium and the result was dry and tough. This is one of the few places that I left no tip because it was undeserved

I checked in with the intention of staying 3 nights but in the end checked out after 2 because the service was so poor. I have stayed at this hotel at least 3 times before and though the location is wonderful the service is below par. On the first day I requested an iron and ironing board. It took 1 hour and 4 calls in total to get this request addressed. There are no numbers for room service or housekeeping so all calls are routed via the front desk. It makes me wonder whether the initial request was ever passed on.

On the second night I contacted room service. The first girl who answered hardly spoke English so passed on the call to a woman named Maria. I started with an entree and was then asked "What else do you want" in a very rude and abrupt tone.

I decided to check out 1 day in advance at 7:00 am. The front office girl Minorka took me 20 mins to check me out despite there not being a single other guest checking out at the same time. She was too busy singing along with the music that was playing in the lobby and then flirting with the lobby guard.

Disgraceful, rude service from start to finish

I've been coming to the Penthouse Hotel since it opened maybe 5 years ago. It's the perfect spot for me as it's in walking distance from everything on Fields. As a point of reference I've stayed at the two other best hotels in Angeles the ABC Hotel and it's sister Hotel Fields Suites. Both are solid options and ABC has spectacular service. My problem with that hotel is that it looks like it was designed by someone in love with Las Vegas Kitsch to the extreme. Full of reds and golds and blacks.. for the life of me I can never find anything in the suite as there is so much going on. I get a headache just when turning on the lights. In contrast the Penthouse rooms are so tastefully done. Luxurious but not over the top crazy. I heard Lewis Grand (RIP) had a hand in designing the hotel and it shows as he had awesome taste IMO. I usually book the Junior Suites because of the room size and the fact that there is a built in kitchen with a very large refrigerator and stove. I love entertaining and inviting lots of friends over so this is perfect for me as I can easily fit 5 to 10 people in this space. In addition, the staff of the hotel is the best of the best. I have one criticism that I would like Hotel Management to address. That is that the hot water availability was always poor but if you took your shower very early in the morning or off peak times you could get a reasonably warm shower if you let the water run a few minutes. However for the past year I have had to take super cold showers in multiple rooms. Its cold no matter how long you run the water. Management, when can this be fixed? I am booking a Junior Suite in April for two weeks but I am tired of taking cold showers in your very fine hotel.