The hotel architecture, exterior and interior design were amazingly done. They remain in good condition since the hotel's 4-5 years of operations.
Arrived at about 9-10PM on April 9 2017.. The site guard and lobby valet seemed cheery and helpful. However the vehicle parking was very limited, but our group was able to find a slot to park in thankfully.
I used agoda to book a deluxe room on the same day and received quite a bit of a discount than the published rate, I was happy with this. But upon checking in, I was given news that there were no more rooms available of this sort.
The situation was quickly resolved and I mean quickly. For a Philippine hotel with Filipinos manning the front desk, this is the quickest thinking I've ever see done without the "uhhhhhh, sorry po" crap. And This is what made my stay actually the best ever:
The Hotel upgraded my room to an executive suite, no questions asked and only after a quick apology telling me that my room I booked was not available. And when I asked to have a "nice" room, the lady at the front desk, Krizza, actually said "sure let me check" NO QUESTIONS ASKED! WOW! I thought to myself.. And I could overhear her speak in Pampango and ask the operations team which room was nicer and she gave me a room with an amazing morning view of both the pool and the morning sun. Damn Krizza hooked it up! I was amazed with her service. How delightful!
It was an amazing 60+sq meter room. The executive suite in room 315 is definitely going to be the room I book in. Despite the carpet having cigarette burns, probably due to some nasty asian treating it like his toilet, the room was clean, the TV was nice (cable worked great) and so did the wifi. The hotel even features femtocells and so my local Globe LTE postpaid cell phone reception was amazing, I was able to update all my apps while I stayed here with no problem.
The hotel featured free welcome drinks and gave a warm welcome letter explaining that the hotel bar "Avenue" was open 24/7. So I went downstairs to get a welcome drink and found a bartender all by himself getting eaten alive by the mosquitoes by the pool. He was warm and friendly and I asked him what could I get for the stubs I received from the front desk and he just replied "local beer, sir".
So in the spirit of trying to see if the awesome easy going service was consistent, I asked him if I could have a cocktail instead and guess what he said? Yep. He said "sure!". HOLY SHIZZ BALLS PEOPLE, I never seen this kind of service anywhere in the Philippines. I've been here for 9 years and I get a lot of "uhhhhhhhhhh, sorry po" crap from other hotels, but not this one.
And so I woke up pretty late the next day around 10:50AM and was thinking OMG I'm going to miss breakfast buffet. I got there at 10:58 and they still had the buffet going. I was like "oh no!, I'm going to miss the egg station" But the waitstaff called the attention of the sous chef who attended to the egg station and asked me what I wanted! I was like damn, no where else in the Philippines do you get people who are so chill and kind enough to extend beyond the normal time. This being said, I felt like a bad customer at this point taking advantage of the whole system and I knew better not to pull this kind of crap anywhere else.. But here, I felt really at ease and knew that the staff here really cared about their guests.
I highly recommend that anyone should here if they're travelling through Angeles City..Avoid those cheapo places just to save a buck or two, coz this boutique hotel definitely deserves it's 5 stars based on the service. Trust me, I've been dazzled elsewhere in Vietnam, Manila, Bangkok Cebu and other places in South East Asia by paying stuffy corporate rates and getting more business bang for my corporate reimbursement buck, but this place, for sure is one where you have to check in to if you don't want the hassle and don't want to pay a pretty penny.
I love the service here. Any one else would too. Again special thanks to Krizza at the front desk who made this stay all worth it and for the gentleman at the bar who was manning it when everyone else was sleeping.
- Official Description (provided by the hotel):
- THE LEWIS GRAND HOTEL - Where entertainment is magnified, cultures meet, and Angeles City style is redefined. Nestled between the world famous upper and lower Field Avenue, the hotel offers its customers absolutely the finest Hotel accommodations Angeles City currently has to offer. The Hotel is tourist friendly and offers an atmosphere that is exciting and at the same time soothing and comfortable. It is driven by the qualities of its international and local guests, serving as a get away oasis for those in search of the purest comforts. ... more less
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