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“Past glory”
Review of Lewis Grand Hotel

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Lewis Grand Hotel
Ranked #34 of 69 Hotels in Angeles City
Certificate of Excellence
Brussels, Belgium
2 reviews
“Past glory”
Reviewed March 13, 2017

While the rooms of the Grand Lewis are big and spacious, the AC is not performant enough for a really chilled room. The most annoying bit about this hotel is the pushy of the receptionists to get additional sales and their non flexible attitude. If you look around in the hotel, you notice that especially around the swimming pool area some repairs and refurbishments are necessary since a long time. Also the fitness is old and dated. Furthermore, for a 1 hour late checkout they already charge a hefty fine. Even I was a regular customer, they showed no flexibility for a late check out. When you get out of the swimming pool (which is big and looks lovely in a tropical garden), your feet surface are blue because of the soil's paint that comes off. The Manager of the breakfast buffet in the morning was accommodating and friendly (after my request to offer a bit more choice, yoghurt and cereals were added the next day). The most annoying for me was that I asked in my booking and during check in a quiet room as I urgently needed a good night's sleep. Reception confirmed it was the case. I woke up at 5:45 am in the morning as my room was facing a church where every Wednesday and Sunday the service is being held with loud singing and organ play. Avoid that side of the hotel!! Even I have been a regular customer in the past, I will not be coming back.

Stayed March 2017, traveled solo
Helpful?
Thank Johan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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355 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (93)
Date | Rating
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English first
Manila, Philippines
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 27, 2017

We went here during the Hot Air Balloon Festival. We arrived at around 11am and I know that it was not yet the check-in time so we made plans to just go out after checking in. The front-desk lady though said that since our room was not yet available, she would just give us complimentary drinks of our choice! I was already happy by then but it was not all. We said that we were not able to secure a parking within the hotel vicinity because the place was packed. The lady offered to just move the car for us once a parking is available, and that they did! This does not end here. After returning the car keys to us after getting a hotel parking for our car, while drinking the complimentary fruit shake and beer for us, she told us that we got a free upgrade to Presidential Suite. I was ecstatic! lol The suite was HUGE. My only complain was there was no bidet. :P
I also have to mention what happened while I was waiting at the lobby when there was a foreign couple who thought they made reservations online but really didn't. The couple came from NAIA, it was already at night, and they found out that their reservation didn't push through when they thought it did. It was another front desk personnel. While the man was ranting, she stayed collected and friendly and offered a solution without sounding defensive. It didn't even last 10mins and the couple was on their way to a sister hotel.
The customer service of this hotel is amazing! Kudos to the people in front-desk. I am sorry I was not able to remember your names. Great job!

  • Stayed February 2017, traveled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank La_Vie_D_Loca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brampton, Canada
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 14, 2017

This is a very good place to stay when you are in Clark. It is near the international airport. Staff is very accomodating and helpful. Special thanks to Ice Gones for helping us booked our golf round.

  • Stayed February 2017, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tony P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kufstein
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 21, 2017 via mobile

Even though old style hotel it is well maintained and in good shape.
Staff helpfull and friendly.
Food was excellent.
Bar area could be a bit more cosy...
Shuttle to airport was on time - only 10 to 15 min to the pax-terminal.
Good value for the money

Stayed January 2017, traveled as a couple
Helpful?
Thank gefo2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lewisgrandhotel1, General Manager at Lewis Grand Hotel, responded to this review, January 31, 2017
Thank you for your kind words and compliments. We are 9 years on the market and our team take their roles very seriously and try, every day, to provide that quality customer service, as we are also committed to continuously maintain a high standard of facilities and services. We are happy to hear, that you have enjoyed your time with us. Rest ensured, that we will do everything in our power to be appear fresh and modern all times. Please do not hesitate to contact us directly for your next visit in order to arrange all your request prior to your arrival. Warm regards!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
2 reviews
Reviewed January 18, 2017

Filipino's were known for being hospitable, well you are in the right place.If you wanted to be treated like king and queens, you've got to stay here, besides, the place is beautiful, peace and quiet.

Room Tip: Presidential suite is like a dream!!!
See more room tips
  • Stayed September 2016, traveled on business
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Marj V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lewisgrandhotel1, General Manager at Lewis Grand Hotel, responded to this review, January 31, 2017
Thank you for your kind and positive comments about our team members. We very much appreciate your comments regarding your stay at Lewis Grand Hotel.

As we put a lot of effort in training to ensuring warm and personalized service towards our guests, it is a great joy for us to see that our team's effort were being recognized and appreciated. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we continuously strive to improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant and enjoyable as the previous one.

Take care and all the best!


Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Lewis Grand Hotel

Property: Lewis Grand Hotel
Address: Don Juico Ave | Malabanias, Angeles City, Luzon 2009, Philippines
Location: Philippines > Luzon > Central Luzon Region > Pampanga Province > Angeles City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #34 of 69 Hotels in Angeles City
Price range (per night): ₱4,488 - ₱6,284
Hotel Class:4.5 star — Lewis Grand Hotel 4.5*
Number of rooms: 69
Official Description (provided by the hotel):
THE LEWIS GRAND HOTEL - Where entertainment is magnified, cultures meet, and Angeles City style is redefined. Nestled between the world famous upper and lower Field Avenue, the hotel offers its customers absolutely the finest Hotel accommodations Angeles City currently has to offer. The Hotel is tourist friendly and offers an atmosphere that is exciting and at the same time soothing and comfortable. It is driven by the qualities of its international and local guests, serving as a get away oasis for those in search of the purest comforts. ... more   less 
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