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Lewis Grand Hotel
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Reviews (386)
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All reviewsavenue restaurantdouble occupancysm mallinstant coffeerooms are spaciousfree shuttlepresidential suiteroom service ishotel of choicetaxi servicewalking streetjacuzzi roomnight lifenon smokingother hotels in the areadvd playerflat screen tv
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34 - 39 of 386 reviews
Reviewed February 27, 2017

We went here during the Hot Air Balloon Festival. We arrived at around 11am and I know that it was not yet the check-in time so we made plans to just go out after checking in. The front-desk lady though said that since our room was not yet available, she would just give us complimentary drinks of our choice! I was already happy by then but it was not all. We said that we were not able to secure a parking within the hotel vicinity because the place was packed. The lady offered to just move the car for us once a parking is available, and that they did! This does not end here. After returning the car keys to us after getting a hotel parking for our car, while drinking the complimentary fruit shake and beer for us, she told us that we got a free upgrade to Presidential Suite. I was ecstatic! lol The suite was HUGE. My only complain was there was no bidet. :P
I also have to mention what happened while I was waiting at the lobby when there was a foreign couple who thought they made reservations online but really didn't. The couple came from NAIA, it was already at night, and they found out that their reservation didn't push through when they thought it did. It was another front desk personnel. While the man was ranting, she stayed collected and friendly and offered a solution without sounding defensive. It didn't even last 10mins and the couple was on their way to a sister hotel.
The customer service of this hotel is amazing! Kudos to the people in front-desk. I am sorry I was not able to remember your names. Great job!

  • Stayed: February 2017, traveled with family
    • Location
    • Sleep Quality
    • Service
1  Thank La_Vie_D_Loca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 14, 2017

This is a very good place to stay when you are in Clark. It is near the international airport. Staff is very accomodating and helpful. Special thanks to Ice Gones for helping us booked our golf round.

  • Stayed: February 2017, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Tony P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 21, 2017

Even though old style hotel it is well maintained and in good shape.
Staff helpfull and friendly.
Food was excellent.
Bar area could be a bit more cosy...
Shuttle to airport was on time - only 10 to 15 min to the pax-terminal.
Good value for the money

Stayed: January 2017, traveled as a couple
Thank gefo2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lewisgrandhotel1, General Manager at Lewis Grand Hotel, responded to this reviewResponded January 31, 2017

Thank you for your kind words and compliments. We are 9 years on the market and our team take their roles very seriously and try, every day, to provide that quality customer service, as we are also committed to continuously maintain a high standard of facilities and services. We are happy to hear, that you have enjoyed your time with us. Rest ensured, that we will do everything in our power to be appear fresh and modern all times. Please do not hesitate to contact us directly for your next visit in order to arrange all your request prior to your arrival. Warm regards!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 18, 2017

Filipino's were known for being hospitable, well you are in the right place.If you wanted to be treated like king and queens, you've got to stay here, besides, the place is beautiful, peace and quiet.

Room Tip: Presidential suite is like a dream!!!
  • Stayed: September 2016, traveled on business
    • Value
    • Cleanliness
    • Service
Thank Marj V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lewisgrandhotel1, General Manager at Lewis Grand Hotel, responded to this reviewResponded January 31, 2017

Thank you for your kind and positive comments about our team members. We very much appreciate your comments regarding your stay at Lewis Grand Hotel.

As we put a lot of effort in training to ensuring warm and personalized service towards our guests, it is a great joy for us to see that our team's effort were being recognized and appreciated. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we continuously strive to improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant and enjoyable as the previous one.

Take care and all the best!


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 15, 2017

Don't choose this hotel if you are expecting a reply by email or a return phone call. It just wont happen. A friend deposited money for a function to be held at Lewis, Despite numerous follow up by email and despite numerous phone calls, no one cared or bothered to answer. As a result he was forced to cancel the event and book somewhere else. At least 10 phone calls to the front desk also proved futile, and surprisingly no one seemed at all concerned over the cancelled reservation. Again numerous promises to return calls proved useless. Stay away unless you are a walk in

  • Stayed: December 2016, traveled as a couple
    • Service
Thank weekendtravelor_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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