Filipino's were known for being hospitable, well you are in the right place.If you wanted to be treated like king and queens, you've got to stay here, besides, the place is beautiful, peace and quiet.More
- Free Wifi
- Free Parking
Filipino's were known for being hospitable, well you are in the right place.If you wanted to be treated like king and queens, you've got to stay here, besides, the place is beautiful, peace and quiet.MoreShow less
Thank you for your kind and positive comments about our team members. We very much appreciate your comments regarding your stay at Lewis Grand Hotel.
As we put a lot of effort in training to ensuring warm and personalized service towards our guests, it is a great joy for us to see that our team's effort were being recognized and appreciated. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we continuously strive to improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant and enjoyable as the previous one.
Take care and all the best!
Don't choose this hotel if you are expecting a reply by email or a return phone call. It just wont happen. A friend deposited money for a function to be held at Lewis, Despite numerous follow up by email and despite numerous phone calls, no one cared or bothered to answer. As a result he was forced to cancel the event and book somewhere else. At least 10 phone calls to the front desk also proved futile, and surprisingly no one seemed at all concerned over the cancelled reservation. Again numerous promises to return calls proved useless. Stay away unless you are a walk in
I am quite sad to be leaving this review but after staying 8 times at the hotel over the past 5 years i have noticed originally a slow and now rapid decline in standards. The staff are certainly not the problem as you could not wish for a more polite, friendly and hard working group of people.
I booked an executive room again though i am not certain that that is what i was given as the room was certainly smaller than other years. The carpets over the years have amassed a number of cigarette and even iron burns to add to the stains and other damage. However this fits in nicely with the scratched and chipped furniture and the balcony with its flaking paint. With the large increases in the room rates over the past few years surely the owners can spend some of the profits on refurbishment to bring the hotel back up to standard.
On one occasion i was told that there were only 2 serving staff on duty which was pathetic consdiering that this was the Christmas holiday period and the hotel was very busy. This would probably explain the cold/warm food which was often served as it would be impossible for 2 overworked staff to service the restaurant, 4 floors of rooms and the poolside (obvious management failings). Running out of basics such as bread, fries, bananas, tomatoes, burgers and even Red Horse beer highlights the lack of planning by management.
If it wasn't for the excellent staff (housekeeping, serving, reception, doormen and drivers all included) i would probably have checked out after a couple of days. They are all doing their best to make the guests stay as pleasant as possible but they can't do it alone and unless the management and owners play their part then i am sure that the hotel will lose a lot of regular guests. I am sad to say that i very much doubt that i will return to the Lewis again.
The Hotel location is quiet near to shopping Mall, happening places & the rooms are quiet big and comfortable. The Hospitality of the staff at the reception, house keeping & room service is quiet good. I tried some food in the room, they are quiet good.
Room Wi-Fi needs big improvement. The Hospitality at the restaurant ( breakfast) needs improvement & so is the spread of the food.
If you're looking for a perfect place to stay at in Angeles City, I recommend you stay at this hotel. Lewis Grand has the most accommodating staff! Kudos to them, esp to Moner - he cleaned our room daily, even leaving a note "enjoy your stay". We really had a great time, and looking forward to staying here again! :)
The hotel is nice and very well located. Rooms are nice and big. Major problem faced was breakfast. No vegetarian food. After request they put cornflakes in buffet. Even they did not offer fresh fruits. They kept very little fruit salad. Should improve on breakfast menu. Also shower facility was not good. To shower had to actually climb in bath tub and no water pressure.