I am quite sad to be leaving this review but after staying 8 times at the hotel over the past 5 years i have noticed originally a slow and now rapid decline in standards. The staff are certainly not the problem as you could not wish for a more polite, friendly and hard working group of people.
I booked an executive room again though i am not certain that that is what i was given as the room was certainly smaller than other years. The carpets over the years have amassed a number of cigarette and even iron burns to add to the stains and other damage. However this fits in nicely with the scratched and chipped furniture and the balcony with its flaking paint. With the large increases in the room rates over the past few years surely the owners can spend some of the profits on refurbishment to bring the hotel back up to standard.
On one occasion i was told that there were only 2 serving staff on duty which was pathetic consdiering that this was the Christmas holiday period and the hotel was very busy. This would probably explain the cold/warm food which was often served as it would be impossible for 2 overworked staff to service the restaurant, 4 floors of rooms and the poolside (obvious management failings). Running out of basics such as bread, fries, bananas, tomatoes, burgers and even Red Horse beer highlights the lack of planning by management.
If it wasn't for the excellent staff (housekeeping, serving, reception, doormen and drivers all included) i would probably have checked out after a couple of days. They are all doing their best to make the guests stay as pleasant as possible but they can't do it alone and unless the management and owners play their part then i am sure that the hotel will lose a lot of regular guests. I am sad to say that i very much doubt that i will return to the Lewis again.
- Official Description (provided by the hotel):
- THE LEWIS GRAND HOTEL - Where entertainment is magnified, cultures meet, and Angeles City style is redefined. Nestled between the world famous upper and lower Field Avenue, the hotel offers its customers absolutely the finest Hotel accommodations Angeles City currently has to offer. The Hotel is tourist friendly and offers an atmosphere that is exciting and at the same time soothing and comfortable. It is driven by the qualities of its international and local guests, serving as a get away oasis for those in search of the purest comforts. ... more less
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