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“What has happened to the Lewis Grand Hotel”
Review of Lewis Grand Hotel

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Lewis Grand Hotel
Ranked #38 of 70 Hotels in Angeles City
Redcar, United Kingdom
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“What has happened to the Lewis Grand Hotel”
Reviewed January 8, 2017

I am quite sad to be leaving this review but after staying 8 times at the hotel over the past 5 years i have noticed originally a slow and now rapid decline in standards. The staff are certainly not the problem as you could not wish for a more polite, friendly and hard working group of people.

I booked an executive room again though i am not certain that that is what i was given as the room was certainly smaller than other years. The carpets over the years have amassed a number of cigarette and even iron burns to add to the stains and other damage. However this fits in nicely with the scratched and chipped furniture and the balcony with its flaking paint. With the large increases in the room rates over the past few years surely the owners can spend some of the profits on refurbishment to bring the hotel back up to standard.

On one occasion i was told that there were only 2 serving staff on duty which was pathetic consdiering that this was the Christmas holiday period and the hotel was very busy. This would probably explain the cold/warm food which was often served as it would be impossible for 2 overworked staff to service the restaurant, 4 floors of rooms and the poolside (obvious management failings). Running out of basics such as bread, fries, bananas, tomatoes, burgers and even Red Horse beer highlights the lack of planning by management.

If it wasn't for the excellent staff (housekeeping, serving, reception, doormen and drivers all included) i would probably have checked out after a couple of days. They are all doing their best to make the guests stay as pleasant as possible but they can't do it alone and unless the management and owners play their part then i am sure that the hotel will lose a lot of regular guests. I am sad to say that i very much doubt that i will return to the Lewis again.

Room Tip: The Hotel no longer offers value for money - perhaps try another hotel
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  • Stayed December 2016, traveled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank IAN M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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359 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (92)
Date | Rating
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English first
Kolkata
Level 5 Contributor
42 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed December 30, 2016

The Hotel location is quiet near to shopping Mall, happening places & the rooms are quiet big and comfortable. The Hospitality of the staff at the reception, house keeping & room service is quiet good. I tried some food in the room, they are quiet good.
Room Wi-Fi needs big improvement. The Hospitality at the restaurant ( breakfast) needs improvement & so is the spread of the food.

Room Tip: Choose the room facing the road, or the swimming pool. Not much options though,
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  • Stayed December 2016, traveled on business
    • Location
    • Rooms
    • Service
Helpful?
Thank asish_chandra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
Reviewed December 26, 2016 via mobile

If you're looking for a perfect place to stay at in Angeles City, I recommend you stay at this hotel. Lewis Grand has the most accommodating staff! Kudos to them, esp to Moner - he cleaned our room daily, even leaving a note "enjoy your stay". We really had a great time, and looking forward to staying here again! :)

Stayed December 2016, traveled with family
Helpful?
Thank Steph A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aurangabad
Level 4 Contributor
37 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed December 13, 2016 via mobile

The hotel is nice and very well located. Rooms are nice and big. Major problem faced was breakfast. No vegetarian food. After request they put cornflakes in buffet. Even they did not offer fresh fruits. They kept very little fruit salad. Should improve on breakfast menu. Also shower facility was not good. To shower had to actually climb in bath tub and no water pressure.

Stayed December 2016, traveled with friends
Helpful?
Thank Atul2111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 10, 2016 via mobile

We checked in here on December 1, we arrived about one hour early before the check in time 2pm, we came from a long flight so we asked the staff if they have the room ready for us, they said yes, but early check in she said requires 25% additional to the room rate. They gave us a welcome drink while we sat on the bar, waiting for the room, when we got to the room, it was very hot, AC not on, we had to wait, my husband took a bath, after he turn off the water, the ceiling shower started leaking, dripping cold water, weird. The water was smelly like a sewer the first turn on and the bath tub faucet was very slow. Although the room was big, their curtains on the sliding doors are needed a wash. The stay was good but I won't call it a five star. :-(

Stayed December 2016, traveled as a couple
Helpful?
Thank Mikeandrea D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Lewis Grand Hotel

Property: Lewis Grand Hotel
Address: Don Juico Ave | Malabanias, Angeles City, Luzon 2009, Philippines
Location: Philippines > Luzon > Central Luzon Region > Pampanga Province > Angeles City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #38 of 70 Hotels in Angeles City
Price range (per night): ₱3,698 - ₱5,268
Hotel Class:4.5 star — Lewis Grand Hotel 4.5*
Number of rooms: 69
Official Description (provided by the hotel):
THE LEWIS GRAND HOTEL - Where entertainment is magnified, cultures meet, and Angeles City style is redefined. Nestled between the world famous upper and lower Field Avenue, the hotel offers its customers absolutely the finest Hotel accommodations Angeles City currently has to offer. The Hotel is tourist friendly and offers an atmosphere that is exciting and at the same time soothing and comfortable. It is driven by the qualities of its international and local guests, serving as a get away oasis for those in search of the purest comforts. ... more   less 
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