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Reviewed 7 September 2020 via mobile

Our family of 4 stayed at the Blue Palms in Wildwood NJ from
aug 31st to Sept 4.
staff must be writing the positive reviews because we didnt have much peace there. Day 1:we checked in. Day staff was pleasant and helpful. the rooms looked updated so we went out for the rest of the night. Later came back, washed up & getting ready for bed and realize the floors arent clean, our feet were getting black without shoes on. the blanket on our queen bed had a 5 inch stain and my teens beds were sandy. We hadnt gone to the beach yet!
Day2: Realize theres no safe.Took them 2days to install a safe but was inappropriately installed in a night table you could carry away. How stupid is that?they make you sign a waiver stating theyre not responsible for personal property and then intentionally do this??So we wouldn’t use the safe. .. There was no mirror or hooks anywhere in the front bedroom. Refrigerator was inconsistent and building ice in the back.
Day3:The dirty floors are still not cleaned and now the tub drain is broken and water wont go down. So we cant shower..Spoke Politely to night staff about the surmounting issues but instead Man there responded to me by yelling, nasty, aggressively and disrespectful,.and clearly he has no respect for women. Disgraceful
Day4:This morning we call again about the dirty floors and broken tub & wait but decided to give up waiting. Come back to room later that afternoon to find they fixed the tub drain but the floor was barely cleaned. they mopped the one traffic area. Still dirt, sand and hair in bathroom and both bedrooms... we couldnt sleep each night because the single flat bed sheet covering each mattress was too short and kept coming off the mattresses. There was so much sand in the kids bunk beds my teens couldnt sleep.
•the stay & play option with discounted tickets to Moreys piers we were hoping for as stated in their website was unavailable.
•The continental breakfast (wrapped muffins and bagels? not available.
•Need clean towels each day? Theres a shortage and they may bring them
hours later.
Want a terrible stay, no sleep, in a place that cant provide basic standards in cleaning or hospitality, with staff who disrespects and yells at women??? this is your place!

Date of stay: September 2020
Trip type: Traveled with family
2  Thank farahSemena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 September 2020

We booked this relatively last minute for a 3 day trip with our 2 kids and could not have asked for more. We were concerned due to COVID about cleanliness and the hotel was spotless. Rooms were updated and clean (bathrooms were outdated but spotless) and single use toilitries were provided for use. Hand sanitizer was present everywhere and the staff was always visible cleaning and sanitizing things and were very friendly and helpful.

Location could not have been better as with 2 kids it was wonderful not to have to drive to go to the beach or boardwalk. There is a diner and an Ice Cream shop right across the street as well as the Waterpark. We were worried about noise but it was not bad at all and felt very family oriented.

The hotel has 2 pools as well as a small kids pool, 24hr coffee/ice/vending and bbqs to use with picnic tables spread through out the property. We loved the fire pit and the free bikes/beach chairs/boogie boards for use.

We will DEFINITELY be coming back here!!!

Room tip: If you want quiet stay on the 3rd floor. We had 314 which didn't have a view but was super quiet.
Date of stay: September 2020
    • Rooms
    • Cleanliness
    • Service
Thank akcrrr2019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 27 August 2020 via mobile

Attention all Hotel owners and managers
This is how you operate a custo service business !!
I was booked at this hotel that is owned and operated by a very well known and highly respected family in the Wildwoods.
I had checked in and the staff couldn’t have been more helpful and friendly. Something rare to find during the summer season anywhere.
The family owns several companies in the area. And each hotel is geared to a certain clientele. Which I did not know. I just knew the brand name so I assumed that they would all be of the same caliber.
Well the property I booked is there “family style” hotel.
Being a single gay man this was not the right fit for me.
Once I got to my room the internet didn’t work. I went back to the front office and spoke to Jackie. She was amazing. Most people would have just said oh I don’t know what to do. She took the time to walk back to the room with me to see what the issue might have been. She then saw that it was a bigger issue. She said she would get her manager Zack to help and take a look. I went back to the front desk and meet with him.
Not only was he amazingly polite and professional he is kind.
He grabbed an extra router just in case as we went back to the room. He switched out the new router and it still didn’t work. He was going to offer me a discount for the inconvenience. But I explained to him that I was not satisfied with the whole property. I want to be VERY CLEAR there is nothing wrong with this place. It’s clean and professional and great location for families that want easy access to the boardwalk. It was just not to my liking.
So Zack went above and beyond this time again. He was able to find me a room at one of their other properties that he knew I would be happy with that I had stayed at before. He didn’t have to do this. He made many phone calls and did a lot of work to get me to a place that I would be happy with. HE WENT WAY BEYOND THE CALL OF DUTY!!
The entire front office staff Zack, Jackie and Joanne were beyond professional and understanding. They are what every hotel staff should act like and treat people. So many people and properties around the Wildwoods could learn a lesson from this organization!!

Date of stay: August 2020
Trip type: Traveled solo
1  Thank edcape2key
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 26 August 2020

We stayed here a week based on past experiences with this hotel. It is in an excellent location close to the boardwalk and has overflow parking when needed. I like the hotel because they have plenty of staff available and keep things clean and maintained. Staff members are always friendly. Discount coupons are available for the Starlux miniature golf, which is a lot of fun. Because of the Covid-19 there was no housekeeping service or breakfast. However, coffee was always available in reception and the hotel was generous in providing towels, soap and trash bags upon request. The ice machine worked well up until the last day when it quit. We were still able to use the 2nd machine at the adjoining hotel. We were able to borrow chairs one day to use at the beach. Unfortunately this trip we had a room where the Internet was not working, inside or sitting outside the room. At first reception blamed my laptop but the adjoining room did not have Interest either. After 2 days they admitted something was wrong with the router that served those 2 rooms and it would not be fixed during our stay. The hotel gave me a $50.00 credit on my bill without my asking which I thought was fair. Unfortunately there is no shade anywhere in the afternoon except in the designated smoking area between the two hotels. I had to use this area for the Internet and after a while it became uncomfortable. However, overall this hotel is ideal for a vacation in the heart of Wildwood

Date of stay: August 2020
    • Sleep Quality
    • Rooms
    • Service
Thank ERIC353
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 17 July 2020 via mobile

Blue Palms resort was as an AMAZING stay for my family, staff was very friendly, the room was very clean, This hotel is a gem and it definitely exceeds the 5 star review. I am so happy We made reservations at this particular resort

Date of stay: July 2020
Trip type: Traveled with family
Thank 423alisem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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